Systems Engineer - Dedicated

Atlas Technica; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equitable benefits

Job summary

Atlas Technica is seeking a Systems Engineer to join our onsite Support team in Austin, TX. The role provides dedicated IT support within a client environment and requires strong Windows, Microsoft 365, and networking skills.

You will troubleshoot, document, and collaborate with senior engineers while upholding security standards and customer‑first service. This is a full‑time onsite position with local client engagement.

Qualifications

• 2+ years IT experience in desktop support, systems engineering, or related environments.
• Strong end‑user support across Windows, Office, desktops and mobile devices.
• Experience with Microsoft 365 environments including Exchange Online and SharePoint Online.
• Working knowledge of Windows Server, Active Directory, and Group Policy.
• Experience with endpoint protection such as Sophos or similar platforms.
• Basic virtualization knowledge (VMware or Hyper‑V).
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN, routing).
• Excellent written and verbal communication for client engagement.
• Ability to work independently and in a fast‑paced environment.

Responsibilities

• Provide dedicated onsite IT support and technical assistance to client users.
• Manage and resolve support requests through the organization’s ticketing system.
• Troubleshoot end‑user issues involving Windows, Office, desktops, laptops and mobile devices.
• Support Microsoft 365 environments, including Exchange Online and SharePoint Online.
• Assist with systems administration across Windows Server, AD, Group Policy and identity management.
• Troubleshoot networking, virtualization, security, and infrastructure issues within the client environment.
• Escalate complex issues and collaborate with Atlas Technica resources for resolution.
• Maintain accurate ticket notes and technical documentation.
• Follow security standards and change‑control procedures; communicate status to users and stakeholders.
• Support onsite infrastructure and project activities as needed.

Skills

Windows/Desktop support

Microsoft 365

End-user support

Active Directory

Group Policy

Troubleshooting

Documentation

Customer service

Onsite support

Networking basics

Tools

ConnectWise

CrowdStrike

Azure

VMware/Hyper-V

Exchange Online

Job description

Title: Systems Engineer

Reports to: Client Technology Manager

Department: Support

Location: Austin, TX – Dedicated Onsite

Term: Full-Time, Non-Exempt

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Position Overview

We are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands‑on technical and client‑facing role providing dedicated onsite IT support within one of Atlas Technica’s client environments.

The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives.

The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer‑first approach. This position is 100% onsite at the assigned client office in Austin.

Position Responsibilities

• Provide dedicated onsite IT support and technical assistance to client users
• Manage and resolve support requests through the organization’s ticketing system
• Troubleshoot end‑user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologies
• Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
• Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint‑management technologies
• Troubleshoot networking, virtualization, security, and infrastructure‑related issues within the assigned client environment
• Escalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolution
• Maintain accurate ticket notes, technical documentation, procedures, and client‑environment information
• Follow Atlas Technica and client security standards, documentation requirements, and strict change‑control proceduresCommunicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow‑up
• Support onsite infrastructure, technology initiatives, and project activities as needed

Requirements

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
• Strong end‑user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems‑administration technologies
• Experience supporting endpoint protection or threat‑management solutions such as Sophos or similar platforms
• Basic understanding of virtualization technologies such as VMware or Hyper‑V
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
• Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
• Strong troubleshooting, organization, documentation, and problem‑solving skills
• Ability to work effectively both independently and collaboratively within a fast‑paced support environment
• Ability to work onsite full‑time at the assigned client office in Austin, TX
• Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Desirable Qualities

• Experience working within a Managed Service Provider environment, particularly with ConnectWise or similar service‑management platforms
• Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
• Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
• Exposure to Microsoft Azure, AWS, or other public‑cloud environments
• Experience with collaboration, identity, or device‑management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch
• Experience supporting Citrix XenApp or similar virtual application technologies
• Experience with cybersecurity and email‑security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
• Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper‑V, or XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.