IT Support Engineer

SI Group; Morgantown (WV); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading global company as an IT Support Engineer in Morgantown, WV. In this role, you will provide critical technical support while managing hardware and software upgrades. We value a commitment to health and wellness, offering comprehensive benefits, competitive salary, and a supportive workplace culture.

Benefits

Medical, Dental, and Vision packages

401(k) Retirement Plan with company match

Generous Paid Time Off and Holidays

Paid Parental Bonding Leave

Qualifications

• Minimum of 2 years previous IT administration/support level work experience.
• Previous experience within the chemical industry preferred.
• Experience with PI or Aspen Tech preferred.

Responsibilities

• Provide Tier I & II customer service and technical support.
• Triage, troubleshoot and resolve request & incident tickets.
• Install, upgrade, and troubleshoot Windows 10 and Microsoft Office/365.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Strategic Skills

Education

BS or equivalent related experience

Job description

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Job Description

At SI Group, we aspire for all employees to live and work to their full potential. We foster a unique environment where each employee is empowered to create value for our business with a commitment to safety and compliance. We promote personal and professional success that aligns with productivity and extraordinary results. Become a Catalyst for Change and help ignite impossible.

Job Description

At SI Group, we aspire for all employees to live and work to their full potential. We foster a unique environment where each employee is empowered to create value for our business with a commitment to safety and compliance. We promote personal and professional success that aligns with productivity and extraordinary results. Become a Catalyst for Change and help ignite impossible.

The Role: As the IT Support Engineer, reporting to the Sr. Manager - IT Manufacturing Excellence, you will be responsible for providing Tier I & II customer service and technical support to local, global, and remote end-users as well as implementing, upgrading, or troubleshooting all related hardware, software, & networking systems. Additionally, you will be responsible for resolving requests and issues in a timely manner documenting via ITSM ticketing system, escalating as appropriate.

How You Will Make an Impact:

• Triage, troubleshoot and resolve request & incident tickets, escalate tickets as appropriate, documenting in ITSM system
• Install, upgrade, support and troubleshoot Windows 10, Microsoft Office/365, and all other authorized desktop applications
• Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
• Use diagnostic tools to troubleshoot client related networking issues or provide improvements
• Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
• Accurately update IT Hardware and Software Asset Inventory in the ITSM system
• Provide or recommend computer related training as needed, including FAQ’s, knowledge base contributions, and job aids
• Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance
  
  

Creating Extraordinary Starts With:

• BS or equivalent related experience
• Minimum of 2 years previous IT administration/support level work experience
• Strong analytical, strategic, organizational, reporting, presentation, and communication skills
• Previous experience within the chemical industry preferred
• Experience with PI or Aspen Tech preferred
  
  

What We Value:

We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:

• Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement
• Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment services
• Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!
  
  

About Us

Essential Solutions with Extraordinary Results

SI Group is a global leader in the innovative technology of performance additives, process solutions, active pharmaceutical ingredients, and chemical intermediates. Our solutions are essential to many diverse industries and applications, creating extraordinary results. We drive value by enhancing the quality, performance, and durability of countless items we use every day.

We are on a journey to captivate our customers at every level. Whether that means expanding our capabilities, global reach, or providing new innovations and technologies that create value. Our approach is customized to exceed customer needs and deliver superior performance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Chemical Manufacturing

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