Application Support Engineer - India, remote

First Advantage; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

First Advantage is looking for a Technical Operations Specialist with strong SQL and application support experience. The ideal candidate will possess a Bachelor's degree in a related IT field along with familiarity in software development practices. In this remote role, you will troubleshoot technical issues and enhance customer satisfaction through effective communication. Flexibility in work hours is necessary as this position involves rotational shifts.

Qualifications

• Experience in a 2nd line Technical Operations or Application Support role.
• Familiarity with incident, problem, and change management processes.
• Experience with database configuration and support for applications.

Responsibilities

• Troubleshoot basic to advanced software and database issues.
• Deliver exceptional customer service and communicate effectively.
• Assist in the management and updating of knowledge databases.

Skills

SQL

MongoDB

C#

.Net

Analytical thinking

Education

Bachelor’s degree in IT related field

Tools

PowerShell

IIS

Job description

What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

What You'll Do:
Responsibilities-

•Experience in a 2nd line Technical Operations or Application Support role
•Familiarity with support processes, including Incident, Problem, Request, Event, and Change Management.
•Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication.
•Ability to troubleshoot basic to advanced computer operations and software issues.
•Proficient in database configuration changes (SQL, MongoDB, RDS).
•Strong knowledge of SQL and Database Scripting languages
•Understanding of software development practices, concepts, and technologies.
•Familiarity with technical and business environments and processes.
Ability to understand product development processes and how support interacts with them
•Insight into the functional aspects and technical behavior of operating systems, development environments, and deployment practices.
•Self-motivated with a strong initiative and able to organize and correctly prioritize own work based on business impact or customer needs
•Experience with working on knowledge databases, capturing, updating or creating new articles

What We're looking for:

• Proficient in database configuration changes (SQL, MongoDB, RDS)
• Experience in working with C#, .Net core/Framework, IIS, MS SQL, PowerShell
• Bachelor’s degree in an IT related direction (computer engineering or any stream)
• Experience in software development and/or .Net application support
• Strong analytical mind, you can quickly seize a situation
• Flexible, autonomous and well-organized

Other Details:

Location: Bangalore, Mumbai. (Remote)
Work Timings: 12 pm to 9 pm, 3 pm to 12 am, 5 pm to 2 am (can be rotational)
Joining availability: 30 to 45 days

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

How many years hands on experience do you have working on SQL?*

How many years hands on experience working on MongoDB system?*

Have you been managing L1 or L2 application support role?
If yes, please specify the years for each role.*

Are you comfortable working in rotational shifts (shift window: 12 pm to 2 am IST)*

What is your current location?*

If selected, how soon can you join?*

What is your current CTC?*

What is your approx. expected CTC?*

Reason for leaving/looking out for change?*

Do you have all the experience/relieving letters from all the previous employments?*