Cloudelligent Looking for IT Support Engineer (C-032327) at Remote

Cloudelligent; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their dynamic team. This role involves managing Microsoft 365 activation issues, troubleshooting hardware and software problems, and training users on new technologies. You'll play a crucial part in supporting in-house IT operations and assisting with cloud migrations on Azure and AWS. If you are passionate about technology and customer service, this is an exciting opportunity to make a significant impact in a collaborative environment. Join a forward-thinking company that values innovation and customer satisfaction!

Qualifications

• 2+ years of experience in technical support with a focus on customer service.
• Strong knowledge of Microsoft 365 and Azure AD administration.

Responsibilities

• Manage activation issues for Microsoft 365 Apps and troubleshoot various IT problems.
• Train end-users and support in-house IT operations.

Skills

Customer-focused technical support

Effective communication skills

Troubleshooting software issues

Troubleshooting hardware issues

Troubleshooting network issues

Self-driven

Education

Bachelor’s degree in information technology

Bachelor’s degree in computer science

Tools

Microsoft 365

Azure AD

Exchange Online

OKTA

Connectwise

Power App

SharePoint

Job description

Cloudelligent is looking for competent candidates for the position of IT Support Engineer (L1/L2).

Country: India – Remote

Job Timings: 8 am-5 pm CST (6:30 pm – 3:30 am IST)

About Cloudelligent

Cloudelligent is a cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, Cloudelligent helps small businesses & medium/large enterprises to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.

Responsibilities

1. Manage activation issues for Microsoft 365 Apps for the enterprise.
2. Troubleshoot software, hardware, and network issues.
3. Train end-users how to set up and use new technologies.
4. Support Cloudelligent in-house IT operations at the Islamabad office.
5. Perform vendor management for procurement and support (Cloudelligent/Clients).
6. Assist the Cloud team with migration and supporting infrastructure on Azure/AWS.
7. Backup and restore the organization’s data files and systems.
8. Install, configure, and upgrade PC software and operating systems.
9. Manage inventory and track IT assets used by the organization.
10. Maintain and deploy images of laptops for quick deployment.
11. Use specialized help desk support software to take control of end-users computers to troubleshoot, diagnose and resolve complex issues.
12. Author, edit, and manage IT documentation to improve our clients’ IT policies, procedures, and protocols.
13. Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.
14. Prepare and present weekly updates.
15. Participate in IT projects.

Requirements

1. Bachelor’s degree in information technology, computer science, or related field.
2. 2+ years of experience providing customer-focused technical support.
3. Office 365 administration experience.
4. Office 365 SharePoint Administrator experience.
5. Experience with Azure AD and Exchange Online.
6. Experience with OKTA or any other IAM Provider.
7. Experience using RMM/Ticketing System preferably Connectwise.
8. Good Knowledge of Power App and Sharepoint is a MUST.
9. Proficient knowledge of Windows operating systems.
10. Microsoft certifications are a plus.
11. Effective communication skills (proficiency in English language).
12. Self-driven, ability to work independently or as part of a project team with limited supervision.
13. Experience working in a secure environment and familiarity with security standards such as SOC 2 and ISO 27001.