IT Support Engineer

London Approach; Fort Washington (Montgomery County); On-site; USD 72,000 - 120,000; Full time

Job summary

London Approach is seeking an experienced IT Support Engineer in Fort Washington, PA. This customer-facing role focuses on Linux, cloud, and containerized environments, working onsite four days per week to troubleshoot and resolve complex infrastructure issues.

You will interact directly with customers to diagnose problems, deploy and maintain systems, and automate operational tasks while collaborating with multiple teams to deliver end-to-end solutions.

Qualifications

• 5+ years of IT infrastructure, systems engineering, or technical support experience.
• Experience supporting cloud architecture and cloud-hosted environments.
• Experience with Kubernetes and containerized applications.
• Working knowledge of Git, Ansible, and Jenkins.
• Experience with Terraform, OpenTofu, or similar infrastructure-as-code tools.
• Strong troubleshooting and client-facing communication skills.
• Ability to work onsite in Fort Washington four days per week.
• U.S. citizenship required.

Responsibilities

• Troubleshoot and resolve complex Linux infrastructure and application issues.
• Support cloud-based and containerized environments.
• Work directly with customers to investigate technical problems and deliver solutions.
• Assist with system deployments, upgrades, configuration, and ongoing maintenance.
• Automate infrastructure and operational processes.
• Collaborate with engineering, implementation, and customer-support teams.
• Document technical issues, solutions, and best practices.

Skills

Kubernetes

Containerization

Cloud experience

Customer-facing communication

Tools

Git

Ansible

Jenkins

Terraform/OpenTofu

Job description

Location: Fort Washington, PA

Employment Type: Direct Hire

Salary: Up to $120k, flexibility depending on experience

We are seeking an experienced IT Support Engineer to join a growing technology organization in Fort Washington, PA. This is a customer-facing infrastructure position supporting complex Linux, cloud, and containerized environments. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate clearly with clients and manage issues through resolution.

Responsibilities:

• Troubleshoot and resolve complex Linux infrastructure and application issues
• Support cloud-based and containerized environments
• Work directly with customers to investigate technical problems and deliver solutions
• Assist with system deployments, upgrades, configuration, and ongoing maintenance
• Automate infrastructure and operational processes
• Collaborate with engineering, implementation, and customer-support teams
• Document technical issues, solutions, and best practices

Required Qualifications:

• 5+ years of experience in IT infrastructure, systems engineering, or technical support
• Experience supporting cloud architecture and cloud-hosted environments
• Experience with Kubernetes and containerized applications
• Working knowledge of Git, Ansible, and Jenkins
• Experience with Terraform, OpenTofu, or similar infrastructure-as-code tools
• Strong troubleshooting and client-facing communication skills
• Ability to work onsite in Fort Washington four days per week
• U.S. citizenship required due to the nature of the client’s work

This is an excellent opportunity for an infrastructure professional who enjoys solving complex technical problems, working directly with customers, and supporting modern Linux and cloud environments.