IT Support Engineer

Velo IT Group; Dallas (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Telemedicine

IRA w/Matching

Corporate Chaplain

Counseling Services

8 paid holidays

3 weeks PTO

Job summary

Velo IT Group is seeking a Support Engineer I/II for a full-time, in-office role in Dallas, TX. You will be the first line of contact for clients, troubleshoot access, networking, and application issues, and support IT infrastructure while coordinating with Senior Engineers to build skills.

The role offers base salaries with incentive bonuses, comprehensive benefits, and opportunities to grow from Engineer I to II with 5+ years of experience.

Qualifications

• Experience servicing clients in a technical environment is required.
• Strong understanding of Windows, Windows Server OS, and AD/Azure AD is required for success.
• Certifications in Cisco networking, Microsoft 365, VMware, and Azure are preferred.
• Strong IT fundamentals with focus on DNS, LAN/WAN, Windows Server, and Microsoft 365 systems.
• Support Engineer I: 1–2 years IT technical support experience or related studies.
• Support Engineer II: 5+ years IT technical support experience.

Responsibilities

• Provide exceptional client experience as the first interaction for Velo clients.
• Troubleshoot quick fix issues including user access, network, and application support.
• Communicate with clients via phone, email, and messaging to resolve requests.
• Support client IT infrastructure by responding to alerts and managing the IT environment.
• Collaborate with Senior Engineers to grow skills and knowledge.
• Provide white-glove onsite client support for hands-on issues and onboarding.

Skills

Windows OS

Active Directory/Azure AD

DNS

LAN/WAN

Microsoft 365 Administration

Customer Service

Tools

Cisco Networking

VMware

Azure

Microsoft 365 Administration

Job description

Job Overview

Needed for Reliable Complex Problem Resolution

Work Type: Full-time, In-office

Compensation:

• Support Engineer I: $50,000 - $70,000 base salary plus incentive bonuses
• Support Engineer II: $70,000 - $100,000 base salary plus incentive bonuses

Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Who are we looking for?

The IT Support Engineer we are looking for is an individual dedicated to the perfection of their craft, who is consistent, reliable, and takes a systematic approach to everything they do. They know there is only one right way to get the job done and hunt down facts to achieve results.

If you are looking to launch your career in IT or have a few years of experience and aim to grow through expert-level technical training, the Support Engineer I role is perfect for you.

If you seek to expand your career, have 5 or more years of experience, and want an organization that gives you a platform to apply expanded capabilities, consider the Support Engineer II.

Responsibilities

The IT Support Engineer I will enjoy an environment of team players, mentorship, and analytical problem solving. They will provide exceptional client experience as the first interaction for Velo clients, troubleshoot quick fixes, communicate via phone, email, and messaging, support client IT infrastructure, and work with Senior Engineers to grow skills. Responsibility details include:

• Providing exceptional client experience as the first interaction a client has when they reach out to Velo for assistance
• Troubleshooting quick fix issues with client including user access, network, and application support
• Communicating with clients via phone, email, and messaging to resolve requests
• Supporting client IT infrastructure by responding to alerts and alarms to manage the IT environment proactively
• Working with Senior Engineers to advance knowledge, skillset, and capabilities
• Providing white‑glove onsite client support for issues that require hands‑on resolution, delivery of equipment, and new user orientations
• Support Engineer I: Escalating issues to Senior Engineers when necessary for timely resolution
• Support Engineer II: Assisting and mentoring early career Engineers and helping them develop their skillsets, problem solving, and career development

Position Overview

• Highlights: Problem‑Solver, Customer Service Expert, High‑Performance Team, Structured Approach to Work, Detail Oriented Execution
• Culture: The organization is driven by servant leadership principles that produce the highest levels of peer accountability and organizational performance, all while having fun at work!
• Work Hours: Full‑time, in‑office
• Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Required Experience

• Demonstrated experience servicing clients in a technical environment is required
• Strong understanding of Windows, Windows Server OS, and Active Directory/Azure AD will be required for success
• Skills and certifications related to Cisco networking, Microsoft 365 Administration, VMware, and Azure are preferred
• Strong IT fundamentals required with focus on DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems
• Support Engineer I: 1‑2 years of experience in IT technical support required (or commensurate educational experience in Computer Science, Information Technology, Information Systems, MIS, or related fields)
• Support Engineer II: 5+ years of experience in IT technical support required