Account Coordinator

MSS MJH Shared Services; Cranbury Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance through Cigna

401(k) with company match

Hybrid work schedule

Employee Assistance Program

Job summary

MSS MJH Shared Services is looking for an Account Coordinator for its Agency Services team. This dual-focused role involves managing faculty relationships while coordinating account activities efficiently.

The candidate should possess strong communication skills and a background in client services, preferably within the healthcare sector. Responsibilities include contact management with faculty, utilizing AI for communication efficiencies, and drafting contracts. Hybrid working options are available along with comprehensive health benefits.

Qualifications

• Proven experience in faculty management or account management within a healthcare or agency environment.
• Excellent communication and interpersonal skills across multiple stakeholder levels.
• Strategic thinker with strong problem-solving abilities.

Responsibilities

• Act as the primary contact for assigned faculty and manage relationships.
• Use AI tools for efficient faculty communications and contract management.
• Draft, review, and negotiate faculty contracts and oversee payment processes.

Skills

Communication

Organizational Skills

AI Tools Usage

Relationship Management

Education

Bachelor's degree in communications, life sciences, marketing, healthcare administration, or a related field

Tools

Project Management Tools

CRM Platforms

Job description

Account Coordinator – Agency Services

Join our Agency Services team in a dual‑focused role that combines faculty relationship management with day‑to‑day account coordination.

What You’ll Do

• Act as the primary point of contact for assigned faculty, proactively building collaborative relationships, providing responsive support, and anticipating and resolving challenges before they affect program delivery.
• Use AI tools to improve the efficiency of faculty communications, contract drafting, calendar management, status reporting, and account documentation.
• Strategically manage faculty calendars, aligning schedules with program needs and organizational priorities across therapeutic areas.
• Maintain accurate and current faculty profiles, including academic affiliations, communication preferences, and travel requirements, ensuring personalized and professional support at every touchpoint.
• Draft, review, and negotiate faculty contracts, clearly outlining terms, deliverables, and expectations – and oversee the payment process to ensure timely and accurate compensation.
• Conduct ongoing research to identify and vet potential faculty members, evaluating expertise, speaking strengths, and fit for specific programs.
• Collaborate with internal teams and leadership to assess faculty performance and contributions on a regular basis.
• Serve as the day‑to‑day account contact for assigned clients, maintaining strong relationships and ensuring program goals are met on time and within scope.
• Coordinate logistics and communications across internal departments—including medical, creative, and operations—to support seamless program execution.
• Track project timelines, flag risks proactively, and provide clear and consistent status updates to internal teams and client stakeholders.
• Develop and maintain account documentation including meeting notes, status reports, and project plans.
• Represent MJH Life Sciences at key medical conferences and client‑facing events, strengthening relationships with faculty and stakeholders throughout the year.

What Sets You Apart

• Proven experience in faculty management, account management, or client services, preferably within a healthcare, medical education, or agency environment.
• AI‑native mindset. Actively use tools such as ChatGPT, Claude, or productivity and CRM platforms to improve how you manage relationships, draft communications, and coordinate across multiple workstreams, and can speak to the impact.
• Excellent communication and interpersonal skills, with the ability to manage relationships confidently across multiple stakeholder levels—from faculty and clients to internal teams and leadership.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple accounts and concurrent deadlines without losing quality or momentum.
• Strategic and solutions‑oriented thinker who anticipates problems and drives resolution before they escalate.
• Comfortable working independently and collaboratively in a fast‑paced, deadline‑driven environment.
• Proficiency in project management tools and CRM platforms (preferred).
• Familiarity with oncology or other specialty therapeutic areas is a plus.
• Willingness to travel up to 10–15% of the time for conferences and client meetings.
• Bachelor’s degree in communications, life sciences, marketing, healthcare administration, or a related field.

AI Capability Expectation

• Be prepared to discuss how you are currently using AI in your account management, coordination, or client services work, including specific tools in active use and how they support relationship management, communications, scheduling, or reporting.
• Provide measurable impact such as time saved, improved response quality, or increased capacity to manage concurrent accounts and faculty relationships.
• Explain how you use AI responsibly when handling sensitive client, faculty, or program information.
• Provide examples of AI‑driven workflows or systems that improved account coordination or faculty management efficiency (bonus).

Compensation Range

$50,000 to $55,000 per year, depending on qualifications. Eligible for an annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.

Benefits Overview

• Hybrid work schedule
• Health insurance through Cigna (medical and dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton LifeLock identity theft protection
• Employee Assistance Program through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company‑paid Short‑Term and Long‑Term Disability
• Voluntary Term Life and AD&D Insurance, plus Universal Life options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

Equal Employment Opportunity

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.