IT Support Admin (On-Site)

Socket.dev; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401k plan

Additional Opt-In Insurances

Vacation + Sick Time Pay

Job summary

Integra Beauty seeks an onsite IT Support Admin to be the go-to tech contact for daily operations. You’ll untangle tickets, provision gear for the team, and keep our workspace running smoothly. Work directly with senior engineers on security, networking, and modern IT infrastructure.

We value high energy, problem-solving drive, and a eagerness to learn. You’ll support security incidents, monitor networks, and help with onboarding/offboarding while delivering a strong end-user experience.

Qualifications

• 2+ years in a help desk, desktop support, or onsite IT admin role.
• Familiarity with Windows/Mac OS, basic networking (TCP/IP, DNS, Wi‑Fi), and AD or M365 administration.
• High energy, strong urgency, and willingness to do hands-on tasks like racking equipment.

Responsibilities

• Assist with monitoring and maintaining organizational security tools and protocols, including firewalls, endpoint protection systems, and vulnerability scanning tools.
• Provide frontline end-user support by helping troubleshoot hardware and software issues for onsite and remote employees.
• Support the IT team during security incidents by helping document events, gather data, and execute response procedures.
• Help monitor the health of system networks, servers, NAS, and cloud environments, escalating issues as needed.
• Onboarding/offboarding: device provisioning, account setup, access management following Zero Trust.
• Help track hardware/software inventory and assist with vendor coordination and procurement tasks.
• Collaborate on AI and data-related initiatives, including workflow improvements, reporting, and internal tooling support.
• Troubleshooting and problem solving of systems
• Documentation of work in ticketing system and documenting standard work processes
• Providing a good customer/employee experience
• Other duties as assigned by organizational leadership.

Skills

Help desk experience

Windows/macOS

Networking basics

AD/M365 administration

Customer service

Tools

Active Directory

Microsoft 365

Job description

Who We Are:

Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that inspire people to realize their beautiful potential. With our HQ in Dania Beach and our offices in California and Ohio, we’re constantly raising the bar and evolving to create a more diverse and cultivating work environment.

We develop our digital platforms and promote industry-leading products across online, mobile, social, and retail markets. Integra Beauty has created L’ange and OFIR two leading consumer goods brands that are paving the way for unlimited brand incubation. Our team is at the forefront of emerging trends and we are looking for like-minded individuals to continue growing our company.

About The Role:

We are seeking a driven, hands-on Onsite IT Support Admin to be the go-to technical point of contact for our daily operations. In this role, you’ll be on the front lines untangling daily tech issues, provisioning gear for team members, and keeping our workspace running smoothly.

We want someone with solid foundational skills, high energy, and a relentless hunger to learn. If you are quick on your feet, love solving problems, and soak up feedback like a sponge, this is your launchpad. Working directly alongside senior engineers, you'll tackle day-to-day tickets while getting direct exposure to enterprise networking, security, and modern IT infrastructure.

Duties and Responsibilities

• Assist with monitoring and maintaining organizational security tools and protocols, including firewalls, endpoint protection systems, and vulnerability scanning tools.
• Provide frontline end-user support by helping troubleshoot hardware and software issues for onsite and remote employees.
• Support the IT team during security incidents by helping document events, gather data, and execute response procedures.
• Help monitor the health of system networks, servers, NAS, and cloud environments, escalating issues as needed.
• Assist with employee onboarding and offboarding processes, including device provisioning, account setup, and access management following Zero Trust architecture.
• Help track hardware/software inventory and assist with vendor coordination and procurement tasks.
• Collaborate on AI and data-related initiatives, including workflow improvements, reporting, and internal tooling support.
• Troubleshooting and problem solving of systems
• Documentation of work in ticketing system and documenting standard work processes
• Providing a good customer/employee experience
• Other duties as assigned by organizational leadership.

Qualifications

• 2+ year of experience in a help desk, desktop support, or onsite IT admin role.
• Familiarity with Windows/Mac OS, basic networking principles (TCP/IP, DNS, Wi-Fi), and Active Directory or Microsoft 365 administration.
• High energy, a strong sense of urgency, and a willingness to roll up your sleeves for physical tasks like racking equipment or managing cabling.
• An active listener who takes feedback constructively, learns quickly from senior team members, and isn't afraid to ask questions when stuck.
• Strong interpersonal skills with a user-first mindset and the ability to explain simple tech solutions to non-technical staff clearly.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft Fundamentals (AZ-900/MS-900) are a plus, but passion and adaptability matter more.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k plan
• Additional Opt-In Insurances
• Vacation + Sick Time Pay

Key Integra Competencies (All candidates are expected to demonstrate, regardless of role)

• Action Oriented
• Situational Adaptability
• Drives Results

Role-Specific Competencies to Emphasize

• Onsite IT employee support
• IT Research and innovation support
• IT Project coordination
• Time management