IT Support Engineer

Integrated Technologies, Inc.; High Point (NC); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

401(k) with company match

Company vehicle

Ongoing training and certification

Job summary

Integrated Technologies, Inc. is seeking an experienced IT Support Engineer to join our High Point, NC team. This full-time, in-office role focuses on delivering reliable IT solutions for small to mid-sized clients, with remote and on-site support and a strong emphasis on customer service.

You will handle escalated issues, perform server migrations, and support QuickBooks and other business applications while collaborating with peers to maintain high service standards.

Qualifications

• Minimum 5 years in IT support.
• 3+ years at an MSP.
• Experience with Microsoft 365, Entra ID, Windows Server, and networking.
• Familiarity with PSA, RMM, MDM; ConnectWise preferred.
• Experience supporting QuickBooks.

Responsibilities

• Provide remote and on-site IT support for end-users.
• Troubleshoot Windows 365, servers, firewalls, VPNs, and networking.
• Lead server migrations, upgrades, and hardware refreshes.
• Maintain backup and disaster recovery solutions.
• Support line-of-business applications such as QuickBooks.
• Use ConnectWise for service delivery and documentation.
• Escalate and resolve complex infrastructure issues.
• Document work and follow internal processes.
• Collaborate with the team to improve processes.

Skills

IT support

MSP experience

ConnectWise

Microsoft 365

Networking

Virtualization

Documentation

Tools

ConnectWise PSA

VMware/Hyper-V

Entra ID

QuickBooks

Job description

This is a full-time, in-office position with typical work hours from 8:00 am to 5:00 pm, Monday through Friday, with an hour lunch. There is no nights or weekends on-call rotation.

Role Overview

We’re seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. You’ll support small to mid-sized business environments, both remotely and on-site, handling escalated issues and working closely with the rest of our team to deliver reliable IT solutions.

This client-facing role requires not just technical ability but a service-oriented mindset and the ability to work effectively with end users and peers alike.

What You’ll Do

• Provide remote and on-site support for Microsoft 365, Windows desktop environments, and general end-user issues
• Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)
• Execute infrastructure projects such as server migrations, upgrades, and hardware refreshes, including cutover and rollback planning
• Support and maintain backup systems and disaster recovery solutions
• Support line-of-business applications including QuickBooks and client-specific vertical software
• Handle escalations from other technicians and resolve complex infrastructure issues
• Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation
• Communicate clearly and professionally with clients of all technical backgrounds
• Document work thoroughly and follow internal processes to maintain service consistency
• Collaborate with the internal team to share knowledge and improve processes

About Us

Integrated Technologies, Inc. is a locally owned Managed Service Provider (MSP) based in High Point, NC, delivering outsourced IT services to business clients across the Carolinas. Since 2018, we’ve built a reputation for proactive support, practical solutions, and strong client relationships. Our culture values accountability, curiosity, and teamwork — and we’re looking for people who take pride in solving problems and contributing to shared success.

Experience

• Minimum 5 years in IT support, with at least 3 years at an MSP
• Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)
• Experience supporting Microsoft 365, Entra ID, Windows Server, and networking technologies
• Experience supporting line-of-business applications such as QuickBooks
• Familiarity with virtualization (VMware or Hyper‑V) and Apple device
  Traits We Value
• Can explain a technical problem to a business owner without condescending or oversimplifying
• Documents thoroughly, so the next tech picking up the ticket isn’t starting from zero
• Owns tickets end to end and updates the client before they have to ask
• Comfortable moving between a server migration and a QuickBooks issue in the same day
• Curious about new tools, and we’ll pay for the certifications to go with it
  Certifications
• Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required
• Pay Rate: $75,000 – $90,000 (depending on experience and expertise)
• Health, dental, vision, and life insurance
• Paid time off + paid holidays
• 401(k) with company match
• Company vehicle for onsite work
• Ongoing training and certification support