IT Support Consultant

Agupdate; Washington (NC); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Brown University is seeking an IT Support Consultant to deliver advanced support for applications, operating systems, desktops, mobile hardware and audiovisual systems for the School of Engineering. You will handle on-site and remote troubleshooting and maintain responsiveness to help tickets, calls, and walk-ins.

The role requires 2–3 years of desktop support experience, preference for RHCSA/RHCE etc., and experience in a university setting.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Experience in Higher Education preferred.
• 2-3 years' experience providing desktop support in an IT help desk environment.
• Certifications such as RHCSA, RHCE, LPIC, CompTIA, ITIL, HDI-CSR/DST/TSP, ACSP/ACTC/ACMT/ACHDS preferred.

Responsibilities

• Provide advanced application, OS, desktop and mobile hardware support to the Engineering community.
• Perform on-site and remote troubleshooting with prioritization and independence.
• Support projects and provide backup for colleagues' sick/vacation time.
• Maintain strong customer service and effective communication with faculty, students and staff.

Skills

Desktop support

Windows support

macOS support

Peripheral troubleshooting

Customer service

Communication

Troubleshooting

Project coordination

Independence

Education

Bachelor's degree preferred

Higher Education experience

2-3 years IT help desk experience

Tools

SMS/SCCM

JAMF

ARD

Job description

IT Support Consultant

Brown University

Job Description:

Position Purpose

The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence. Supports projects and backup/cross-coverage for colleagues' sick/vacation time. Other duties as required for the proper functioning of the School of Engineering.

Education and Experience

Bachelor's degree preferred or equivalent combination of education and experience.

Experience in Higher Education preferred.

2-3 years' experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.

Job Competencies

Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.

Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.

Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.).

Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.

Experience supporting computing users.

Strong computing, analytical, and organizational skills; project planning and project management skills.

Excellent customer service skills; strong commitment to customer service.

Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.

Excellent coordination, collaboration, skills as well as written and verbal communication skills.

Ability to work independently, self-starter.

Requires a strong commitment to promoting diversity.

Ability to work effectively in a group and as a member of a project team.

The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.

All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University.

For current information on Brown's vaccine requirements and other community health matters, please refer to the Healthy Brown website.

Why Brown?

Brown University is a leading research university that is distinct for its student-centered learning and deep sense of purpose. Our students, faculty, and staff are driven by the idea that their work will impact the world.

Brown University offers a flexible work/life balance, summer hours, winter break, and a comprehensive Benefits package, including time off and annual paid holidays. Benefit offerings include health, dental, vision, tuition assistance, retirement, wellness, employee discounts, and more.

Benefits of Working at Brown:

• Health
• Dental
• Vision
• Tuition assistance
• Retirement
• Wellness
• Employee discounts
• More

Recruiting Start Date:

2026-07-17

Job Posting Title:

IT Support Consultant

Department:

School of Engineering

Grade:

Grade 9

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Position Work Location:

Onsite

Submission Guidelines:

Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.

Visa Sponsorship:

This position is not eligible for visa sponsorship.

Work Location Options:

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.

Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.

Contact:

If you have any questions you may contact [e-mail].

Brown is an E-Verify Employer.

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.