IT Support Consultant

Brown University; Rhode Island; On-site; USD 60,000 - 70,000; Full time

Job summary

Brown University in Providence, RI, seeks two IT Support Consultants to join the School of Engineering. The role provides advanced desktop, operating system, and hardware support for the engineering community through on-site assistance and desktop remote troubleshooting.

You will manage help tickets, phone inquiries, and walk-ins with a strong focus on customer service. Ideal candidates have 2–3 years of desktop support experience, proficiency with Windows and macOS, and familiarity with

Qualifications

• 2–3 years’ experience providing desktop support in an IT help desk environment
• Experience supporting Windows and macOS in an academic/engineering environment
• Knowledge of software distribution tools such as SCCM, JAMF, and ARD
• Excellent customer service and communication skills
• Ability to work independently and manage multiple priorities

Responsibilities

• Provide advanced application, OS, desktop and mobile hardware support on-site and via remote troubleshooting
• Respond to help tickets, phone calls and walk-ins with prioritization and escalation as needed
• Support projects and provide backup coverage for colleagues’ sick/vacation time

Skills

Windows support

OSX support

Desktop troubleshooting

Customer service

Communication skills

Project coordination

Independent work

Education

Bachelor’s degree or equivalent

Higher education experience preferred

Tools

SMS/SCCM

JAMF

ARD

ITIL

Job description

Job Description:It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges. We have an excellent opportunity for TWO a new IT Support Consultants to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers.Position PurposeThe IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence. Supports projects and backup/cross-coverage for colleagues’ sick/vacation time. Other duties as required for the proper functioning of the School of Engineering.Education and ExperienceBachelor’s degree preferred or equivalent combination of education and experience.Experience in Higher Education preferred.2-3 years’ experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.Job CompetenciesIndicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, cardreaders, etc.).Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.Experience supporting computing users.Strong computing, analytical, and organizational skills; project planning and project management skills.Excellent customer service skills; strong commitment to customer service.Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.Excellent coordination, collaboration, skills as well as written and verbal communication skills.Ability to work independently, self-starter.Requires a strong commitment to promoting diversity.Ability to work effectively in a group and as a member of a project team.The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.Please submit a cover letter, specifying which position you are applying to and a resume with your application.All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University.For current information on Brown's vaccine requirements and other community health matters, please refer to the Healthy Brown website.Why Brown?Brown University is a leading research university that is distinct for its student-centered learning and deep sense of purpose. Our students, faculty, and staff are driven by the idea that their work will impact the world.Brown University offers a flexible work/life balance, summer hours, winter break, and a comprehensive Benefits package, including time off and annual paid holidays. Benefit offerings include health, dental, vision, tuition assistance, retirement, wellness, employee discounts, and more.Benefits of Working at Brown:Please review additional information on the Benefits of Working at Brown.Recruiting Start Date:2026-07-17Job Posting Title:IT Support ConsultantDepartment:School of EngineeringGrade:Grade 9Worker Type:EmployeeWorker Sub-Type:RegularTime Type:Full timeScheduled Weekly Hours:40Position Work Location:OnsiteSubmission Guidelines:Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.This position is not eligible for visa sponsorship.The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.Still Have Questions?If you have any questions you may contact [e-mail] is an E-Verify Employer.EEO Statement:Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.