IT Support Computing Analyst III

The University of Arizona

Tucson (AZ)

In loco

USD 59.000 - 74.000

Tempo pieno

2 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

Life and disability insurance

Paid vacation, sick leave, and holida

Tuition reduction for employee and ad

Retirement plans

Access to recreation and cultural Acti

Descrizione del lavoro

The University of Arizona is seeking an IT Support Computing Analyst III to join the Enterprise Support team on the Tucson campus. This in-person role provides advanced technical assistance to faculty, staff, and campus partners, resolving complex hardware, software, and network issues.

Responsibilities include deploying and maintaining desktops and devices, managing software licensing, and collaborating with IT teams on campus-wide initiatives.

Competenze

Bachelor's degree or equivalent professional experience required.
Minimum of 5 years of IT support experience.
Experience in higher education or enterprise IT is preferred.

Mansioni

Provide advanced technical support for faculty, staff, and campus partners.
Install, configure, and maintain desktops, laptops, and mobile devices.
Manage software deployment, updates, and licensing; troubleshoot issues.
Use Azure, InTune, JAMF, and AD to support end users.
Document inventory, incidents, and resolutions; mentor peers.

Conoscenze

Active Directory

Microsoft 365

Endpoint management

Networking fundamentals

Customer service

Windows & macOS support

Formazione

Bachelor's degree

Strumenti

Azure

InTune

JAMF

Active Directory

Descrizione del lavoro

Position Highlights

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University’s teaching, research, and administrative mission. This position delivers high-level technical assistance to end users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, mobile devices, and related technologies, ensuring systems remain current, secure, and optimized.
Manage software deployment, updates, and licensing; troubleshoot software-related issues.
Utilize enterprise administrative tools like Azure, InTune, JAMF, and Active Directory to support end user technologies in coordination with other IT teams.
Coordinate the configuration, installation, and troubleshooting of applications and system integrations.
Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
Monitor, troubleshoot, and optimize campus network connectivity and performance.
Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
Train and guide faculty, staff, and DCCs in the effective and secure use of university technology resources.
Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.
Act as a mentor to fellow teammates in the development of their technical and customer service skills.
Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
Stay current with emerging technologies and recommend solutions that enhance the University’s IT environment.
Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
Knowledge of networking fundamentals and troubleshooting.
Ability to deliver excellent customer service and effective communication.
Knowledge and experience supporting hardware and software in a mixed Windows and macOS environment.
Ability to prioritize multiple, competing tasks while meeting deadlines in a fast-paced service.

Physical Requirement:

This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications