Instructional Technology Professional II (Phoenix)

The University of Arizona; Phoenix (AZ); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid vacation

Job summary

The University of Arizona is seeking an Instructional Technology Professional II to provide comprehensive A/V and instructional technology support across Phoenix area learning environments. The role requires customer service excellence and hands-on expertise with A/V systems to ensure reliable classroom technology delivery.

Based at the Phoenix Bioscience Core and traveling to Scottsdale and Chandler locations, the position emphasizes certifications in Crestron, Extron, AVIXA, and Dante within

Qualifications

• Bachelor's degree or equivalent; professional level experience acceptable.
• Minimum of 3 years of relevant work experience.
• Valid driver's license required.

Responsibilities

• Troubleshoot and resolve A/V issues in learning environments.
• Respond to customer requests via ticketing and phone systems.
• Perform routine maintenance and repair of instructional technology equipment.
• Assist in installation/configuration of hardware and software in classrooms and labs.
• Test equipment for functionality and compatibility with existing systems.
• Provide training sessions or one-on-one support to faculty and staff.

Skills

Customer service

AV troubleshooting

Classroom technology

Flexible/adaptable

Education

Bachelor's degree or equivalent

Tools

Crestron

Extron

Dante Level III

Job description

Position Highlights

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of Instructional Technology Professional II.

The primary purpose of the Instructional Technology Professional II position is to provide comprehensive technology support, including A/V maintenance and troubleshooting across various learning environments at Phoenix Area Locations. The role involves assessing and resolving technical issues, consulting faculty, staff, and students, and ensuring efficient service delivery. Ideal candidate will possess strong customer service skills, broad knowledge of A/V systems, and ability to work in a flexible, fast-paced environment. The candidate will be expected to maintain positive professional relationships with a variety of groups across the University and adapt to the evolving needs of the campus.

This position is based out of Phoenix Bioscience Core HSEB building with regular travel to Scottsdale and occasional travel to other locations including Chandler and Gilbert.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

For more information about working at the University of Arizona and relocations services.

Duties & Responsibilities

• Troubleshoot and resolve A/V issues in a variety of learning environments.
• Respond to customer requests through ticketing and phone systems.
• Perform routine maintenance, inspections, and repair of instructional technology equipment to ensure optimal functionality.
• Assist in the installation and configuration of new hardware and software in classrooms and labs.
• Test equipment for functionality and compatibility with existing systems.
• Provide training sessions or one-on-one support to faculty and staff on effectively using instructional technology.
• Maintain records of equipment inventory and service logs.
• Document recurring issues and solutions to improve future response times.
• Actively research new solutions, techniques, and products available, while evaluating the current technology in classrooms.

Knowledge, Skills and Abilities:

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment.
• Ability to be flexible to the rapidly changing needs of the department and the university.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.
• Reliable transportation.

Location Details:

Primary location: The Phoenix Bioscience Core, HSEB Building, 435 North 5th Street, Phoenix, AZ 85004.

Secondary locations:

• Arizona Scottsdale Center, Waterfront Building - 7135 East Camelback Road, Scottsdale, AZ 85251.
• Gilbert University Center, Building 459 - 92 West Vaughn Avenue, Gilbert, AZ 85233.
• University of Arizona - 55 Chandler, Building 4102, 55 North Arizona Place, Suite 310, Chandler, AZ 85225.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Experience with troubleshooting Crestron and/or Extron control systems.
• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.

Job Details

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 7

Career Stream and Level: PC2

Job Family: Instructional Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter