IT Support Center Intern

Citizens Energy Group; Indianapolis (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Citizens Energy Group is seeking an IT Support Center Intern to join our team this summer. The role provides hands-on experience assisting end users, documenting issues, and learning IT operations in a real-world environment.

You will work with Support Technicians on triage, basic hardware/software tasks, and participate in team projects, mentorship events, and hands-on training. This internship emphasizes in-person program events with some hybrid options.

Qualifications

• Freshman year coursework in IT-related subjects.
• Basic knowledge of computer hardware and Windows OS.
• Familiarity with Microsoft 365 apps.
• Basic troubleshooting and customer service orientation.
• Willingness to learn and work with IT teams.

Responsibilities

• Assist with triaging and resolving basic IT requests.
• Document common issues for the knowledge base.
• Shadow technicians during installations.
• Participate in team meetings and process improvements.
• Support inventory management and new-hire setups.

Skills

IT basics

Windows 11 familiarity

Microsoft 365 familiarity

Troubleshooting basics

Customer service orientation

Team collaboration

Education

Freshman year IT coursework

Tools

ServiceNow

Jira

TeamViewer

Remote Desktop

SCCM

Intune

Job description

Overview

We have an opportunity for a IT Suport Center Intern to join our team!

The IT Support Center Intern will assist the support team in providing technical support to end users, gain hands‑on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real‑world IT environment while learning new skills and technologies.

At Citizens Energy Group, our Internship Program offers undergraduate students a welcoming and engaging opportunity to gain meaningful, hands‑on experience while making a real impact. Interns work on projects that support our business and communities, while also participating in professional development activities, networking events, mentorship opportunities, and site visits designed to help them grow personally and professionally. While some positions may offer hybrid work flexibility, interns are encouraged to connect with peers and leaders through required in‑person program events throughout the summer, creating a collaborative and memorable internship experience.

Responsibilities

• Assist Support Technicians with triaging and resolving basic support requests.
• Document common issues and solutions for the knowledge base.
• ShadowSupport Technicians during hardware/software installations.
• Participate in team meetings and contribute to process improvement ideas.
• Support inventory management and equipment setup for new hires.

Qualifications

• Completedfreshmanyear of coursework in IT-related subjects.
• Basic understanding of computer hardware components (e.g., RAM, hard drives, peripherals).
• Familiarity with Microsoft Windows operating systems (Windows 11).
• Exposure to Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Basic troubleshooting skills (e.g., password resets, printer issues, software installation).
• Awareness of cybersecurity fundamentals (e.g., phishing, password hygiene).
• Strong verbal and written communication skills.
• Customer service orientation and willingness toassist users with patience and professionalism.
• Ability to follow instructions and standard operating procedures.
• Eagerness to learn and adapt tonew technologies and workflows.
• Team collaboration and willingness to ask questions.

Preferred Skills/Qualifications:

• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Exposure to remote support tools (e.g., TeamViewer, Remote Desktop, SCCM, Intune).
• Basic knowledge of networking concepts (IP addresses, Wi‑Fi troubleshooting).
• Familiarity with mobile device setup and support.

Job Posting Deadline: Friday, December 4, 2026

Citizens is a drug‑free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.