IT Support Center Intern — Hybrid, Mentored, Hands-On Tech

Citizens Energy Group; Indianapolis (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Citizens Energy Group is seeking an IT Support Center Intern to join our team this summer. The role provides hands-on experience assisting end users, documenting issues, and learning IT operations in a real-world environment.

You will work with Support Technicians on triage, basic hardware/software tasks, and participate in team projects, mentorship events, and hands-on training. This internship emphasizes in-person program events with some hybrid options.

Qualifications

• Freshman year coursework in IT-related subjects.
• Basic knowledge of computer hardware and Windows OS.
• Familiarity with Microsoft 365 apps.
• Basic troubleshooting and customer service orientation.
• Willingness to learn and work with IT teams.

Responsibilities

• Assist with triaging and resolving basic IT requests.
• Document common issues for the knowledge base.
• Shadow technicians during installations.
• Participate in team meetings and process improvements.
• Support inventory management and new-hire setups.

Skills

IT basics

Windows 11 familiarity

Microsoft 365 familiarity

Troubleshooting basics

Customer service orientation

Team collaboration

Education

Freshman year IT coursework

Tools

ServiceNow

Jira

TeamViewer

Remote Desktop

SCCM

Intune

Job description

Citizens Energy Group is seeking an IT Support Center Intern to join our team this summer. The role provides hands-on experience assisting end users, documenting issues, and learning IT operations in a real-world environment.

You will work with Support Technicians on triage, basic hardware/software tasks, and participate in team projects, mentorship events, and hands-on training. This internship emphasizes in-person program events with some hybrid options.