IT Support Associate II, Ops Tech Solutions (OTS)

Amazon; Monee (IL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon IT Support Associate II role within OpsTech IT focuses on providing technical assistance to operations teams across facilities. You will resolve problems spanning multiple disciplines, support new hires, and participate in ongoing technology improvements.

The position emphasizes hands-on IT equipment management and cross-building collaboration. Starting compensation includes comprehensive healthcare from Day 1, 401(k) matching, and parental leave.

Qualifications

• Experience working in a dynamic environment with strong customer service skills.
• Ability to troubleshoot integrated IT systems across multiple disciplines.
• Familiarity with Windows, macOS or Linux operating systems.
• Experience supporting IT equipment in operations facilities is a plus.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedural tasks across the network.
• Assist in training new hires and ongoing learning of new technologies.
• Support customers across multiple buildings and remote sites.
• Collaborate with teams to resolve technical issues and improve processes.
• Move/lift up to 49 lbs and stand/walk for shifts up to 12 hours.

Skills

Customer service

Troubleshooting

Networking basics

OS support

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

IT Support Associate II, Ops Tech Solutions (OTS)

Job ID: 10488496 | Amazon.com Services LLC

About OpsTech IT

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t‑shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.


• Handling support requests and procedures across the network.


• Assisting in training new hires.


• Continuous learning of new technologies.


• Supporting customers from multiple buildings in the area, as well as remote customers.


• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Basic Qualifications

• Experience in a dynamic environment with a high degree of customer service


• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach


• Experience troubleshooting integrated and interdependent computer systems


• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications


• 1+ years of computer networking experience, or experience with network equipment installation and configuration


• 1+ year maintaining laser printers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, IL, Monee - 23.50 - 37.74 USD hourly
USA, IL, University Park - 23.50 - 37.74 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.