IT support Associate, Ops Tech Solutions (OTS)

Amazon; Romeoville (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) match

Paid parental leave

Job summary

Amazon IT Support Associate II at Ops Tech Solutions (OTS) supports operations teams across facilities, resolving technical problems spanning multiple disciplines. The role emphasizes proactive problem solving and hands-on IT care within Amazon Operations.

You will troubleshoot equipment, assist new hires, and learn evolving technologies while delivering dependable service to internal customers on site and remotely, with growth opportunities.

Qualifications

• Experience working with computer systems and troubleshooting.
• Customer-service orientation in dynamic environments.
• Ability to lift up to 49 pounds and stand/walk for long shifts (up to 12 hours).
• 1+ year of Windows/Mac/Linux OS support experience.

Responsibilities

• Allocate, maintain and troubleshoot IT equipment in Ops Tech facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn and implement new technologies.
• Support customers from multiple buildings and remote locations.

Skills

Customer service

Troubleshooting

Hardware handling

OS support

Tools

Windows

Mac OS

Linux

Job description

IT support Associate, Ops Tech Solutions (OTS)

Job ID: 10505465 | Amazon.com Services LLC

About OpsTech IT

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• We don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handles support requests and procedures across the network.
• Assist in training new hires.
• Continuous learning of new technologies.
• Ability to support customers from multiple buildings in the area, as well as remote customers.
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

Basic Qualifications

• Experience working with computer systems and troubleshooting
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.