IT Support Associate II

Amazon; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon.com Services LLC, OpsTech IT, is seeking an IT Support Associate II to assist the operations team in resolving technical problems across multiple disciplines within an Amazon Operations facility.

Starting pay is hourly in Illinois with benefits from Day 1, including healthcare, 401(k) matching, and potential for growth. You will troubleshoot, train staff, and support remote and building-based customers, with shifts up to 12 hours and 49 lb lifting.

Qualifications

• Experience in troubleshooting integrated computer systems and providing tech support.
• Ability to work in a dynamic environment with strong customer service.

Responsibilities

• Allocate and maintain IT equipment in Amazon Operations facilities.
• Handle support requests across the network.
• Assist in training new hires.
• Learn and apply new technologies continually.
• Support customers across multiple buildings and remote locations.
• Lift up to 49 lbs and stand/walk for shifts up to 12 hours.

Skills

Windows

Linux

Mac

Customer service

Troubleshooting

Job description

Job ID: 10497984 | Amazon.com Services LLC

About OpsTech IT

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t‑shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

Responsibilities include, but are not limited to

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS
• or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Preferred Qualifications

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS
• or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, IL, West Chicago - 23.50 - 37.74 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.