IT Support Associate: Fast-Track to Certifications & Growth

Expedient Holdings USA, LLC; Dublin (OH); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Fully paid training

Tuition reimbursement for certs

Career growth opportunities

On-site data center exposure

Job summary

Expedient is hiring for an entry-level IT Support Associate in our Columbus / Dublin, Ohio data center. You will join the Operations Support Center team, receive fully paid training including industry certs, and gain hands-on experience with virtualization, networking, Windows, Linux/Unix and data center infrastructure.

We encourage candidates with IT exposure or self-study to apply. The role offers on-the-job training and a clear path to learning, with an emphasis on client service and security.

Qualifications

• Experience in IT or technology with on-the-job training provided.
• On-site role requiring professional conduct and client-facing skills.
• Candidates should be open to pursuing industry certifications.

Responsibilities

• Handle Tier 1 tickets and daily shift activities.
• Follow security protocols and control client access to the data center.
• Manage shipping, receiving and front desk duties as needed.
• Log requests in the ticketing system and track status.
• Support monitoring and routine audits to ensure service quality.

Skills

IT experience

Customer service

Professional communication

Willingness to learn

Education

Associate degree in technical discipline

CCNA certification

CompTIA A+ certification

Network+ certification

Tools

Virtualization

Networking

Windows

Linux/Unix

Data protection

Disaster recovery

Infrastructure

Job description

Expedient is hiring for an entry-level IT Support Associate in our Columbus / Dublin, Ohio data center. You will join the Operations Support Center team, receive fully paid training including industry certs, and gain hands-on experience with virtualization, networking, Windows, Linux/Unix and data center infrastructure.

We encourage candidates with IT exposure or self-study to apply. The role offers on-the-job training and a clear path to learning, with an emphasis on client service and security.