Data Center IT Support Associate — Training & Growth

Expedient; Green Tree (Allegheny County); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Paid time off

Job summary

Expedient is hiring an entry-level IT Support Associate at the Green Tree/Pittsburgh, PA data center. This role offers paid training, industry certs, and hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

The position emphasizes learning, client service, and security-conscious operations. The program includes full training, certifications such as CompTIA A+ or Network+, and a clear path to promotion.

Qualifications

• Experience with IT and technology; on-the-job training provided.
• Customer-service experience is preferred for client-facing work.
• Associate degree or technical equivalent required.

Responsibilities

• Handle Tier 1 tickets and daily shift tasks.
• Follow security protocols for data center access.
• Log requests in ticketing system and track activities.
• Support front desk and security checks as needed.
• Assist with on-site and remote technical requests.

Skills

IT support experience

Customer service

Strong communication

Willingness to learn

Education

Technical associate degree

CCNA / Network+ certification optional

Job description

Expedient is hiring an entry-level IT Support Associate at the Green Tree/Pittsburgh, PA data center. This role offers paid training, industry certs, and hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

The position emphasizes learning, client service, and security-conscious operations. The program includes full training, certifications such as CompTIA A+ or Network+, and a clear path to promotion.