IT Support Associate (CONTRACT)

Entrada Therapeutics; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Entrada Therapeutics in Boston, MA, is looking for an IT Support Associate who will provide Tier 2 support and maintain IT systems in a life sciences environment. You will collaborate with scientific and business teams while ensuring system uptime and compliance.

The ideal candidate has an associate's degree with 2+ years of relevant experience, strong problem-solving skills, and a commitment to operational excellence. This is a long-term contract position requiring on-site work four days a week.

Qualifications

• 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies.
• 1+ year support of laboratory systems preferred.
• Strong communication with technical and non-technical users.

Responsibilities

• Provide Tier 2 support for technical issues including desktops and laptops.
• Deploy, configure, and maintain laboratory IT systems.
• Document troubleshooting steps and resolutions.

Skills

IT support experience

Problem-solving skills

Customer service orientation

Networking knowledge

Endpoint management

Education

Associates degree

Tools

Windows

macOS

Azure AD

Office 365

Freshservice

JAMF Pro

Intune

Job description

Entrada Therapeutics is a clinical‑stage biopharmaceutical company developing genetic medicines for neuromuscular and inherited retinal diseases.

The Perfect Addition to Our Team

You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You’re equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting.

You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence.

The Opportunity

We are seeking a detail-oriented and proactive IT Support Associate to provide technical support for users in a life sciences environment.

In this role, you will serve as a key IT resource—resolving escalated issues, supporting lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems.

This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.

Responsibilities

• Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
• Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
• Assist with onboarding/offboarding, access management, and software installation
• Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
• Document troubleshooting steps, resolutions, and system configurations
• Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
• Support connectivity between lab instruments, networks, and data storage solutions
• Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
• Ensure system uptime, stability, and performance for scientific workflows
• Follow IT SOPs, change management, and validation procedures for lab systems
• Ensure scientific data is properly backed up, stored, and retrievable
• Enforce security policies for lab systems, including patching, access controls, and audit trails.
• Work closely with onsite, remote, and other IT onsite personnel to understand requirements and deliver tailored solutions
• Partner with vendors for instrument/software upgrades, repairs, and integration projects
• Stay current with emerging technologies in laboratory informatics and IT infrastructure
• Drive automation and process improvements to enhance productivity and reduce manual effort

The Necessities

• Humanity - We genuinely care about patients and about one another.
• Tenacity - We are relentless and persistent in the pursuit of developing therapies for patients.
• Creativity - We are creative problem solvers.
• Collaboration - We are more than the sum of our parts.
• Curiosity - We have a growth mindset and push conventional thought and theory.

To thrive on our team, you will need to come with:

• Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies providing end user support, with ideally 1+ year support laboratory systems
• Working knowledge of lab systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
• Proficiency in Windows, macOS, networking, and endpoint management
• Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
• Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, NinjaOne, Intune, Endpoint Privileged Management) and ticketing platforms (e.g. Freshservice)
• Excellent problem-solving skills, attention to detail, and customer service orientation
• Ability to work independently and collaborate cross-functionally in a fast-paced environment
• Desire to work in an innovative and collaborative environment
• This position is a long-term contract opportunity with an on-site working model, with in office attendance during core working hours 4-days a week at the Entrada Therapeutics Headquarters in Boston, MA. #LI-JF1#LI-Onsite

Equal Opportunity Employer

Entrada Therapeutics is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.