IT Infrastructure Service Specialist (Contractor)

Legend Biotech; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid parental leave

Flexible spending and health savings accounts

Life and AD&D insurance

Job summary

A leading biotechnology company in Somerset, NJ is seeking an IT Infrastructure Service Specialist to provide onsite technical support and ensure the reliability of its IT systems. Responsibilities include maintaining hardware, resolving user issues, and improving overall customer satisfaction. The ideal candidate holds a Bachelor’s degree in IT with at least 3 years of onsite experience, and possesses strong knowledge of Windows OS and communication skills. This role offers a comprehensive benefits package including medical coverage and 401(k) matching.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• At least 3 years of onsite IT support experience, especially in pharmaceutical/life-science.
• Good knowledge of Windows OS, MS Office, and iOS.

Responsibilities

• Provide IT support for users at assigned sites.
• Image, install, configure, and maintain PCs, peripherals, and mobile devices.
• Resolve both hardware and software client questions and problems.

Skills

Windows OS

MS Office

iOS

Written communication

Verbal communication

Problem-solving

Customer service mindset

Learning new technologies

Education

Bachelor’s Degree in Information Technology or related field

Tools

Office 365

Excel macro

Linux

Windows Shell scripting

Job description

Legend Biotech is a global biotechnology company headquartered in Somerset, New Jersey that is dedicated to treating, and one day curing, life‑threatening diseases. We develop advanced cell therapies across diverse technology platforms, including autologous and allogenic chimeric antigen receptor (CAR) T‑cell, T‑cell receptor (TCR‑T), and natural killer (NK) cell–based immunotherapy, and we are committed to discovering safe, efficacious, and cutting‑edge therapeutics for patients worldwide.

Role Overview

IT Infrastructure Service Specialist, based in Somerset, NJ, responsible for delivering onsite technical support and ensuring the reliability and efficiency of IT systems across the location. The role includes maintaining hardware and software, resolving user issues, and contributing to the overall quality and performance of the company’s IT infrastructure.

Key Responsibilities

• Provide IT support for users at assigned sites.
• Image, install, configure, and maintain PCs, peripherals, and mobile devices.
• Follow up on client questions and problems (hardware and software) until resolved.
• Document issues and resolutions, produce reports when required.
• Provide administrative support for IT systems, including user role and access permissions.
• Improve and maintain customer satisfaction.
• Contribute to testing and system quality compliance.
• Follow corporate policies and procedures.
• Perform other duties and responsibilities as assigned.
• Interact with business users, IT staff, and external service providers.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 3 years of onsite IT support experience, preferably in pharmaceutical or life‑science industries.
• Good knowledge of Windows OS, MS Office, and iOS.
• Strong written and verbal communication skills.
• Ability to work independently and solve problems based on guidelines and experience.
• Strong quality and customer‑service mindset.
• Ability and willingness to learn new technologies and skills.
• Knowledge of system and network administration; cloud‑based applications is a plus.
• Experience with Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus.

Benefits

We are committed to creating a workplace where employees can thrive—both professionally and personally. Our benefits package includes medical, dental, and vision insurance; a 401(k) retirement plan with company match that vests fully on day one; equity and stock options for eligible roles; eight weeks of paid parental leave after three months of employment; a paid time‑off policy with vacation, personal days, sick time, 11 company holidays, and 3 floating holidays; flexible spending and health savings accounts; life and AD&D insurance; short‑ and long‑term disability coverage; legal assistance; supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance; commuter benefits; family planning and care resources; well‑being initiatives; and a peer‑to‑peer recognition program. These benefits are offered exclusively to permanent employees. Contract employees are not eligible.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, military service, veteran status, disability, genetic information, or any other protected characteristic under applicable laws.

Employment Details

Seniority Level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Location: Somerset, NJ

Referrals increase your chances of interviewing by 2x