IT Infrastructure Service Specialist (Contract)

Legend Biotech; Raritan (NJ); Presencial; USD 60 000 - 80 000; Tempo parcial

Resumo da oferta

Legend Biotech is looking for an IT Infrastructure Service Specialist based in Raritan, New Jersey. In this role, you'll provide IT support for users and C-level executives while ensuring seamless technology interactions. This includes installing and maintaining hardware and software systems, addressing user queries, and enhancing customer satisfaction.

Ideal candidates hold a Bachelor's degree in IT or a related field and possess 3-5 years of IT support experience. Strong communication skills and a customer-oriented mindset are essential. Experience with Windows OS and relevant certifications is preferred. Join a forward-thinking team at Legend Biotech!

Qualificações

• 3-5 years onsite IT support experience in pharmaceutical/life sciences.
• Strong written and verbal communication skills.
• Ability to work independently and solve problems based on guidelines.

Responsabilidades

• Provide IT support for users and C-level individuals.
• Assist with conference room meeting support.
• Install, configure, and maintain PCs and devices.

Conhecimentos

Windows OS

MS Office

iOS

Communication skills

Problem-solving

Customer service mindset

Formação académica

Bachelor's Degree in IT/Computer Science/Engineering

Ferramentas

CCNA certification

A+ certification

Office 365

Linux

Windows Shell scripting

Descrição da oferta de emprego

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life‑threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T‑cell, T‑cell receptor (TCR‑T), and natural killer (NK) cell‑based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting‑edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta‑cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Role Overview

The IT Infrastructure Service Specialist (Contract) is a dynamic role that bridges the gap between technology and user experience. As the frontline of IT services for users and C‑level individuals, the specialist ensures seamless technological interactions within the organization. This position involves a blend of technical prowess and customer service skills to support, manage, and optimize IT systems and services.

Key Responsibilities

• Providing IT support for users as well as C‑level individuals in the assigned sites.
• Assistance with conference room meeting support.
• Installing, configuring, and maintaining PCs, peripherals, and mobile devices.
• Following up on client questions and problems (hardware and software) until resolved.
• Documenting issues and resolutions, producing reports when required.
• Providing administrative support for IT systems, including user role and access permissions.
• Improving and maintaining customer satisfaction.
• Interacting with external service providers for additional support.
• Contributing to testing and system quality compliance.
• Following corporate policies and procedures.
• And other duties and responsibilities as assigned.

Requirements

• Bachelor's Degree in information technology, computer science, engineering or related science is preferred.
• Relevant certifications such as CCNA and A+ are preferred.
• Minimally 3‑5 years IT onsite support experience, preferably in pharmaceutical or life science industries.
• Solid knowledge of Windows OS, MS Office, and iOS.
• Strong written and verbal communication skills.
• Ability to work independently and solve problems based on guidelines and experience.
• Strong quality and customer service mindset.
• Ability and willingness to learn new technologies and skills.
• Knowledge of system and network administration, cloud‑based applications is a plus.
• Experience in Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus.

Benefits

These benefits are offered exclusively to permanent full‑time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment Terms

Employment is at‑will and may be terminated at any time with or without cause or notice by the employee or the company. For information related to our privacy notice, please review Legend Biotech Privacy Notice.