IT Support Associate | Client-First Tech Partner

Dean-Dorton; Cincinnati (OH); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Flexible schedule

Unlimited PTO

Family leave

Retirement match

Wellness program

Job summary

Dean Dorton is seeking an IT Support Associate to be the first point of contact for client tech support requests in a professional services environment.

You will triage, document, and resolve routine issues, collaborating with the IT team to ensure timely service delivery and high client satisfaction. This entry-level role is ideal for someone eager to learn and grow in IT while supporting diverse clients across industries.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Internship, part-time, or help desk experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Monitor and manage incoming support requests through the ticketing system.
• Perform initial triage, categorization, and resolution of routine technical issues.
• Escalate complex or high-priority incidents with clear documentation.
• Maintain detailed notes within tickets for effective communication and tracking.
• Troubleshoot issues related to Microsoft 365, Windows, networking, and endpoint security.

Skills

Bachelor's degree

Help desk experience

Communication

Organization

Multitasking

Learning mindset

Endpoint security

User account management

ITSM / ticketing

Certifications interest

Education

Bachelor’s degree in IT/CS or related

Tools

Microsoft 365

Remote access platforms

ITSM systems (ConnectWise/ServiceNow)

Microsoft Office Suite

Job description

Dean Dorton is seeking an IT Support Associate to be the first point of contact for client tech support requests in a professional services environment.

You will triage, document, and resolve routine issues, collaborating with the IT team to ensure timely service delivery and high client satisfaction. This entry-level role is ideal for someone eager to learn and grow in IT while supporting diverse clients across industries.