IT Support Associate – 2nd Shift

SURGE Staffing; United States; On-site; USD 29,000 - 32,000; Full time

Job summary

SURGE Staffing is seeking an IT Support Technician for 2nd shift to deliver first-level technical support across a manufacturing facility. You will troubleshoot computers, software, printers, scanners, and mobile devices, aiding both office and production areas and escalating complex issues as needed.

The role requires strong problem-solving, basic Windows knowledge, and good customer service. Training occurs during the initial days, with evening hours and potential overtime.

Qualifications

• High School Diploma or GED.
• Experience in IT or technical support preferred.
• Familiarity with Windows and common applications.

Responsibilities

• Provide first-level IT support to employees.
• Troubleshoot computer, software, hardware, and connectivity issues.
• Assist with login, password, and access issues.
• Install, configure, and replace computers, monitors, printers, scanners, and other equipment.
• Support production-floor technology, including computers, terminals, scanners, and printers.
• Assist with basic network and connectivity troubleshooting.
• Prepare and deploy equipment for new employees.
• Track and maintain IT equipment and inventory.
• Assist with software installation and updates.
• Document troubleshooting and completed service requests.
• Escalate complex technical issues to appropriate IT personnel.
• Provide professional and timely customer service.
• Follow all IT security, safety, and manufacturing procedures.

Skills

Windows OS

Troubleshooting

IT Support

Customer Service

Education

High School Diploma or GED

Job description

IT Support Technician — 2nd Shift

Pay: $20.70/hour + $1.00 2nd Shift Premium = $21.70/hour

Schedule: Monday–Friday, 6:30 PM–3:15 AM

Training: Monday–Friday, 8:00 AM–5:00 PM

Job Summary

We are seeking an IT Support Technician to provide first-level technical support to employees in a fast-paced manufacturing environment. This position will troubleshoot computers, software, printers, scanners, mobile devices, network connectivity, and other technology throughout the facility. The IT Support Technician will work directly with employees in both office and production areas and will escal…

Responsibilities

• Provide first-level IT support to employees.
• Troubleshoot computer, software, hardware, and connectivity issues.
• Assist with login, password, and access issues.
• Install, configure, and replace computers, monitors, printers, scanners, and other equipment.
• Support production-floor technology, including computers, terminals, scanners, and printers.
• Assist with basic network and connectivity troubleshooting.
• Prepare and deploy equipment for new employees.
• Track and maintain IT equipment and inventory.
• Assist with software installation and updates.
• Document troubleshooting and completed service requests.
• Escalate complex technical issues to appropriate IT personnel.
• Provide professional and timely customer service.
• Follow all IT security, safety, and manufacturing procedures.

Qualifications

Required:

• High School Diploma or GED.
• Previous IT or technical support experience.
• Basic knowledge of Windows and common computer applications.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Ability to work throughout a manufacturing facility.
• Ability to work 2nd shift and overtime as needed.

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