IT Help Desk Technician - Day Shift

Foxconn Industrial Internet - FII; San Jose (CA); On-site; USD 80,000 - 96,000; Full time

Job summary

Foxconn Assembly, LLC is seeking an IT Helpdesk Technician to be the first point of contact for internal IT issues. You will diagnose hardware, software, and network problems, escalate when needed, and ensure IT services align with global standards.

The role requires 2+ years in IT support, an Associate degree, and strong communication. This is an on-site position with a daily shift starting at 7:30 am and a salary range of $80k–$96k per year.

Qualifications

• Associate degree or equivalent with IT certifications (e.g., A+, Network+).
• 2+ years in IT helpdesk or desktop support in manufacturing or high-tech settings.
• Strong hardware and software troubleshooting skills.
• Familiarity with Active Directory and password resets.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network problems.
• Assist with system and application support for Windows/macOS environments.
• Manage user accounts in Active Directory and related systems.
• Document requests and contribute to the IT knowledge base.

Skills

Troubleshooting

Customer service

Verbal & written communication

Self-motivation

Education

Associate's degree in Information Technology or related field

Certifications (e.g., CompTIA A+, Network+)

Tools

Active Directory

Windows OS

macOS

Microsoft Office

Printer support

Job description

Job Summary:

The IT Helpdesk Technician will be the first point of contact for all IT-related issues,
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.

Key Responsibilities:

• First-Line Technical Support: Provide timely and effective first-line technicalsupport to end-users via phone, email, and in-person for hardware, software, andnetwork issues.
• Troubleshooting & Resolution: Diagnose and resolve common IT problems,including desktop/laptop issues, printer malfunctions, software application errors,and basic network connectivity problems.
• System & Application Support: Assist users with common operating systemissues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
• User Account Management: Create, modify, and troubleshoot user accounts andpermissions within Active Directory and other relevant systems.
• Hardware & Software Deployment: Assist with the setup, configuration, anddeployment of new computers, peripherals, and software, ensuring adherence tocompany standards.
• Documentation & Knowledge Base: Accurately log all support requests, actionstaken, and resolutions in the ticketing system. Contribute to and maintain ITknowledge base articles and troubleshooting guides for common issues.
• Escalation & Collaboration: Identify and escalation & Collaboration: Identify and escalation ...
• IT Standards Adherence: Ensure all support activities and solutions comply withestablishedglobal IT policies, procedures, and security best practices.
• Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technicalsolutions and ensuring a positive user experience.
• Perform additional responsibilities as needed to support business objectives.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field,or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
• 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Supportrole in a professional environment, preferably within manufacturing, industrial, or ahigh-tech sector.
• Strong troubleshooting skills for common hardware (laptops, desktops, printers,mobile devices) and software issues
• Familiarity with Active Directory for user and computer management, includingpassword resets and group policy basics.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Ficonnectivity, VPN).
• Excellent verbal and written communication skills, with the ability to explaintechnical concepts clearly and patiently to non-technical users.
• Strong interpersonal skills and a highly customer-service-oriented approach.
• Ability to prioritize tasks, manage multiple requests efficiently, and work effectivelyunder pressure.
• Self-motivated with a strong desire to learn and adapt to new technologies andprocesses.

Salary Range: $80k - $96k per year (on-site daily position)

Shift: Starting at 7:30 am

Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.