IT Support Associate

Suna Solutions; Santa Fe Springs (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

PTO 19 days

Life Insurance

Accidental Insurance

Pet Insurance

Wellness Programs

Job summary

Suna Solutions in Santa Fe Springs, CA is seeking an IT Support Specialist to bolster daily IT operations, manage company devices, and provide user assistance. The role combines hands-on support with Microsoft 365 administration, asset management, hardware procurement, and vendor coordination.

Proficiency in Japanese and English is required. You will troubleshoot hardware, software, and network issues, support AD and M365, manage device lifecycle, and collaborate with Japan-based teams to ensure

Qualifications

• Approximately 3 years of experience in IT support, IT operations, or endpoint administration.
• Knowledge of Microsoft 365, Active Directory, IT asset tracking, and hardware procurement preferred.
• Associate degree in Computer Science or Network Systems Administration preferred, or relevant IT experience/certification.
• Strong organizational, troubleshooting, and communication skills.

Responsibilities

• Troubleshoot hardware, software, and network connectivity issues.
• Support Microsoft 365, Active Directory, user accounts, permissions, and onboarding/offboarding.
• Manage IT assets, device inventory, PC refreshes, and endpoint lifecycle activities.
• Coordinate hardware purchases, vendor communications, deliveries, warranties, and IT invoices.
• Maintain support tickets and ensure timely issue resolution.
• Assist with cybersecurity practices, security updates, and multi-factor authentication.
• Collaborate with local IT teams, external support providers, and Japan-based IT teams.

Skills

IT support

Troubleshooting

Communication

Education

Associate degree in Computer Science or related field

Tools

Microsoft 365

Active Directory

IT asset tracking

Job description

Location: Santa Fe Springs, CA 90670 (100% in person for the 3 months)

Employment Type: Direct Hire

Compensation: $30.00 to $36.00 per hour

Work Schedule: Monday through Friday, 9 am to 6 pm

About the Role

We are seeking a detail-oriented IT Support Specialist to support daily IT operations, manage company devices, and provide technical assistance to employees. This role combines hands-on IT support with Microsoft 365 administration, IT asset management, hardware procurement, and vendor coordination. Professional proficiency in both Japanese and English is required.

Key Responsibilities

• Troubleshoot hardware, software, and network connectivity issues.
• Support Microsoft 365, Active Directory, user accounts, permissions, and onboarding/offboarding.
• Manage IT assets, device inventory, PC refreshes, and endpoint lifecycle activities.
• Coordinate hardware purchases, vendor communications, deliveries, warranties, and IT invoices.
• Maintain support tickets and ensure timely issue resolution.
• Assist with cybersecurity practices, security updates, and multi-factor authentication.
• Collaborate with local IT teams, external support providers, and Japan-based IT teams.

Qualifications

• Approximately 3 years of experience in IT support, IT operations, or endpoint administration.
• Knowledge of Microsoft 365, Active Directory, IT asset tracking, and hardware procurement preferred.
• Associate degree in Computer Science or Network Systems Administration preferred, or relevant IT experience/certification.
• Strong organizational, troubleshooting, and communication skills.
• Medical, dental, and vision insurance
• 401(k) with company matching
• 19 days of paid time off
• Life and accident insurance, pet insurance, wellness programs, and more

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.