IT Support Assistant (Provisional) - Instructional Technology Services

City University of New York; New York, Northern (NY, KY); On-site; USD 45,000 - 51,000; Full time

Job summary

LaGuardia Community College, part of the City University of New York, is seeking an IT Support Assistant to help maintain desktop environments, assist with Windows and Mac OS support, and manage computer labs and classrooms. The role involves hands-on hardware/software installation, problem resolution, and documenting procedures.

The position is full-time, non-exempt, with compensation starting at $44,746 for new hires and $50,564 for incumbents, reflecting a temporary salary suppression.

Qualifications

• Demonstrated English Language proficiency.
• High School Diploma or GED or equivalent.
• Eighteen months of related full-time work experience or eighteen college credits in Information Technology.

Responsibilities

• Support routine operations and problem resolution of computing and communications functions in classrooms and labs.
• Assist with maintenance of the computer desktop environment and related equipment.
• Install, configure, update, and maintain Windows and Mac computers and related equipment.
• Provide technical support for Windows and Mac OS; assist with Mac OS management using Jamf Pro and related tools.
• Document internal procedures and assist with inventory management and end-user support.

Skills

English language proficiency

Education

High School Diploma or GED

Eighteen college credits in Information Technology

Job description

IT Support Assistant (Provisional) - Instructional Technology Services

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia’s degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students.

Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility – moving low-income students into the middle class and beyond – in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit www.laguardia.edu to learn more.

Under the direction of the Director of Instructional Technology Services, the IT Support Assistant assists with maintenance of the computer desktop environment. The successful applicant will also assist the IT Associate in analyzing requirements, resolving problems, and installing hardware and software solutions, as well as the following duties:

• Support all technology used in computer classrooms, computer laboratories, and smart classrooms;
• Provide technical support for Windows and Mac OS computers;
• Install, configure, update, and maintain Windows and Mac computers and related equipment;
• Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud;
• Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations;
• Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms;
• Modify configurations, utilities, software default settings, etc;
• Document internal procedures;
• Install, test, and configure new workstations, peripheral equipment, and software;
• Maintain inventory of all equipment, software, and software licenses;
• Manage PC setup and deployment using standard hardware, images, and software;
• Perform timely workstation hardware and software upgrades as required;
• Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty;
• Load paper into printers and clear jammed paper in printers;
• Assist students with difficulties using productivity software such as Microsoft Word and Excel;
• Facilitate and manage student accounts for computer labs and printing applications.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent
2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

COMPENSATION

New Hire: $44,746*

Incumbent: $50,564

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Salary will change upon implementation of contract.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

September 9tht, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: LaGuardia Community College

Job Type: Full-Time