Campus IT Support Technician – Windows & Mac

City University of New York; New York, Northern (NY, KY); Hybrid; USD 45,000 - 51,000; Full time

Job summary

LaGuardia Community College, part of the City University of New York, is seeking an IT Support Assistant to help maintain desktop environments, assist with Windows and Mac OS support, and manage computer labs and classrooms. The role involves hands-on hardware/software installation, problem resolution, and documenting procedures.

The position is full-time, non-exempt, with compensation starting at $44,746 for new hires and $50,564 for incumbents, reflecting a temporary salary suppression.

Qualifications

• Demonstrated English Language proficiency.
• High School Diploma or GED or equivalent.
• Eighteen months of related full-time work experience or eighteen college credits in Information Technology.

Responsibilities

• Support routine operations and problem resolution of computing and communications functions in classrooms and labs.
• Assist with maintenance of the computer desktop environment and related equipment.
• Install, configure, update, and maintain Windows and Mac computers and related equipment.
• Provide technical support for Windows and Mac OS; assist with Mac OS management using Jamf Pro and related tools.
• Document internal procedures and assist with inventory management and end-user support.

Skills

English language proficiency

Education

High School Diploma or GED

Eighteen college credits in Information Technology

Job description

LaGuardia Community College, part of the City University of New York, is seeking an IT Support Assistant to help maintain desktop environments, assist with Windows and Mac OS support, and manage computer labs and classrooms. The role involves hands-on hardware/software installation, problem resolution, and documenting procedures.

The position is full-time, non-exempt, with compensation starting at $44,746 for new hires and $50,564 for incumbents, reflecting a temporary salary suppression.