IT Support Assistant

KAAPA Ethanol, LLC.; Kearney (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer contributions

Life insurance

Short-term disability insurance

Paid sick leave

Paid vacation

8 paid holidays

Profit sharing

Job summary

KAAPA Ethanol, LLC. in Nebraska seeks a dedicated IT Support Assistant to troubleshoot and resolve IT issues across multiple facilities. You will provide technical support to employees, diagnose hardware, software and network problems, and monitor system performance.

This role also involves preparing reports and maintaining strong stakeholder relationships to ensure smooth IT operations. The position offers regular hours, with occasional additional hours, and a benefits package including health,

Qualifications

• Bachelor's degree in IT or related field preferred.
• Proven IT support experience, preferably across multiple locations.
• Proficiency with IT support software and Microsoft Office Suite.
• Strong organizational, time-management and communication skills.

Responsibilities

• Provide technical support and assistance to employees across multiple locations.
• Troubleshoot and resolve hardware, software, and network issues.
• Ensure compliance with relevant regulations and standards.
• Monitor IT system performance and adjust as needed to improve outcomes.
• Prepare and present reports on IT support status, risks, and issues to management.
• Foster strong relationships with stakeholders to facilitate smooth execution of IT tasks.

Skills

IT support experience

Multi-location experience

Microsoft Office Suite

Communication skills

Organizational skills

Team collaboration

Problem solving

Independent work

Education

Bachelor's degree in IT

Tools

IT support software

Microsoft Office Suite

Job description

KAAPA is looking for a dedicated IT Support Assistant to troubleshoot and resolve IT issues across multiple facilities.

Job Responsibilities:

• Provide technical support and assistance to employees across multiple locations
• Troubleshoot and resolve hardware, software, and network issues
• Ensure compliance with relevant regulations and standards
• Monitor IT system performance and make adjustments as necessary to improve outcomes
• Prepare and present reports on IT support status, risks, and issues to management
• Foster strong relationships with all stakeholders to facilitate smooth execution of IT support tasks

Working Hours:

• Monday - Friday: 8am - 4:30pm with additional hours required throughout the year

Qualifications:

• Bachelor's degree in Information Technology or related field preferred
• Proven experience in IT support, preferably in a multi-location environment
• Strong organizational and time management skills
• Excellent communication and negotiation skills
• Proficiency in IT support software and Microsoft Office Suite
• Ability to work independently and as part of a team
• Detail-oriented with strong problem-solving skills
• Health, dental, and vision insurance
• 401k with employer contributions
• Basic life and short-term disability insurance provided
• Sick and vacation time along with 8 paid holidays
• Profit Sharing
• Competitive wages starting at $25.54/hr

Join us and become a valued member of our team, contributing to the success of our company.

We look forward to hearing from you.