IT Support Assistant

University of New Mexico; Albuquerque (NM); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated IT Support Assistant to join their vibrant team. This role focuses on delivering exceptional customer service and technical support for both Windows and Mac operating systems. The ideal candidate will be a current student, eager to assist faculty and staff with hardware, software, and network issues. With a commitment to diversity and inclusion, this position offers a unique opportunity to contribute to a leading nursing college while gaining valuable experience in a supportive environment. If you are passionate about technology and helping others, this role is perfect for you.

Qualifications

• Customer service oriented individual to provide technical support.
• First line of support for hardware, software, and network issues.

Responsibilities

• Provide day-to-day technical support to faculty, staff, and students.
• Work closely with the CON IT team to diagnose and resolve issues.

Skills

Customer Service

Windows OS

Mac OS

Video Conference Software

Microsoft Office Suite

Education

Current UNM Student

Job description

Requisition IDreq33298
Working TitleIT Support Assistant
Pay$16.50 Hourly
CampusHealth Sciences Center (HSC) - Albuquerque, NM
DepartmentCollege of Nursing (AFD)
Employment TypeStudent Employment
Student TypeStudent Employment
StatusNon-Exempt
Background Check Required
For Best Consideration Date5/21/2025
Position Summary

The College of Nursing Information Technology Group (CON IT) is searching for a customer service oriented individual to provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students. CON IT provides end-user support for hardware, mobile devices, and software related issues to the end user.

Under general supervision, the qualified candidate will be the first line of support for investigating and resolving hardware, software, and network issues reported by users. This involves working closely with the CON IT team to diagnose problems, provide solutions, and ensuring timely resolution. Successful candidates will possess excellent computer and problem-solving skills with a strong customer service background. This position requires lifting and bending frequently. The selected candidate will work approximately 28 hours per week.

College of Nursing

The University Of New Mexico College of Nursing, located in Albuquerque, NM, ranks in the top 15% of nursing programs in the country.With over 1,000 enrolled students, the college offers pre- and post-licensure baccalaureate, master's, post-master's, and doctoral programs.Program offerings include the state's premiere Doctor of Philosophy (PhD) and Doctor of Nursing Practice (DNP) programs; master's and post-master's programs across seven concentrations for APRNs, nurse educators, and nurse administrators; and the New Mexico Nurse Education Consortium baccalaureate curriculum.

Our faculty engage in innovative teaching, research and clinical scholarship to understand and address the health care needs among our most vulnerable populations.As a College of Nursing at a research-intensive, federally designated Hispanic-serving institution situated on indigenous lands, we benefit both from the manifold opportunities and from the responsibilities we carry.Consistent with our mission, vision, and values, we strive to openly support and deeply respect our diverse students, staff, and faculty.We expect our faculty to benefit from and contribute to an inclusive environment that facilitates equity in research, scholarship, service, education, and practice.

The University of New Mexico is New Mexico's flagship R1 research intensive institution occupying nearly 800 acres near historic Route 66 in the heart of Albuquerque, a metropolitan area of more than 929,000 people.The College of Nursing is part of a vibrant HS, which includes New Mexico's only Level-1 Trauma Center.The HSC provides and exceptional education for more than 1,500 students each year in 21 different health fields.The HSC is known for innovative research with more than $165 Million in extramural research funding.The HSC has an established Clinical & Translational Science Center that provides extensive opportunities and resources to support collaborative research in a variety of interest areas.The University of New Mexico offers a competitive salary and outstanding benefits package.

Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications

Minimum Qualifications:

• Candidate must be a current UNM Student
• Current and prospective nursing students are not eligible for this position

Preferred Qualifications

Experience in or with:

• Windows OS and Mac OS
• Customer Service
• Video Conference Software
• Microsoft Office Suite

Application Instructions

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

To receive full consideration please include:

* Application

* Cover Letter, addressing preferred qualifications

* Resume

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.