IT Support Assistant

The University of New Mexico; Albuquerque (NM); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a motivated IT Support Assistant to join their College of Nursing team. This role is perfect for a current student who is eager to gain hands-on experience in technical support while working in a dynamic environment. The successful candidate will provide essential support for both Windows and Mac systems, assisting faculty, staff, and students with various technical issues. This position not only offers valuable experience but also the opportunity to contribute to a diverse and inclusive academic community focused on excellence in nursing education. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Current student at UNM required for the position.
• Experience with Windows and Mac OS preferred.

Responsibilities

• Provide daily technical support for faculty, staff, and students.
• Diagnose hardware and software issues, ensuring timely resolutions.

Skills

Windows OS

Mac OS

Customer Service

Video Conference Software

Microsoft Office Suite

Education

Current UNM Student

Job description

Student Intermediate Level

Requisition ID: req33298

Working Title: IT Support Assistant

Pay: $16.50 Hourly

Campus: Health Sciences Center (HSC) - Albuquerque, NM

Department: College of Nursing (AFD)

Employment Type: Student Employment

Student Type: Student Employment

Status: Non-Exempt

Background Check Required: Yes

For Best Consideration Date: 5/21/2025

Position Summary

The College of Nursing Information Technology Group (CON IT) is seeking a customer service-oriented individual to provide daily technical support (Windows and Mac OS) to faculty, staff, and students. Responsibilities include supporting hardware, mobile devices, and software issues, diagnosing problems, providing solutions, and ensuring timely resolutions. The position requires lifting and bending frequently, working approximately 28 hours per week.

About the College of Nursing

Located in Albuquerque, NM, the University of New Mexico College of Nursing ranks in the top 15% nationally, with over 1,000 students. It offers various programs including Baccalaureate, Master’s, Post-Master’s, and Doctoral degrees, with a focus on research and clinical scholarship. The college is committed to diversity, inclusion, and serving vulnerable populations.

Qualifications

Minimum Qualifications

Current UNM student; equivalencies not provided.

Preferred Qualifications

• Experience with Windows OS and Mac OS
• Customer service experience
• Knowledge of Video Conference Software
• Proficiency in Microsoft Office Suite

Application Instructions

Submit applications through the official UNMJobs site. Include a completed application, cover letter addressing preferred qualifications, and resume. For full consideration, ensure all documents are submitted.

UNM is an Equal Opportunity Employer committed to diversity and inclusion.