IT Support and Operations Specialist

son; Lincoln (NE); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Nebraska Military Department seeks an IT Support and Operations Specialist to join the Distance Learning team at Joint Force Headquarters in Lincoln, NE. The role focuses on hardware and software support, system monitoring, and user assistance for agency staff and customers.

Responsibilities include installation, configuration, testing, and maintenance of computers and applications, plus training coordination and documentation. On-call support may be required.

Qualifications

• Associate degree in computer science and two years of related technical and business experience or equivalent.
• Experience with hardware/software installation and support likely required.
• Ability to communicate technical information clearly to staff and clients.

Responsibilities

• Install, configure, test, maintain, repair, and upgrade computer hardware and software.
• Provide technical assistance and guidance to agency staff and customers.
• Coordinate training on new or upgraded hardware and software products.
• Maintain system and network documentation and monitor performance.

Skills

Network planning

Operations analysis

Communication

Education

Associate degree in computer science

Job description

The work we do matters!

Hiring Agency: Military - Agency 31

Location: Lincoln, NE

Hiring Rate: $25.785

Job Posting: JR2026-00029637 IT Support and Operations Specialist (Open)

Job Description

Location: Distance Learning, Joint Force Headquarters, 2433 NW 24th, Lincoln NE

Job Duties

Hardware and Software Support

• Installs, configures, tests, maintains, repairs, and upgrades computer hardware, peripherals, operating systems and software applications.
• Determines hardware and software configuration requirements based on client and operational needs and develops or coordinates installation plans, schedules, floor plans, and contingency measures.
• Diagnoses and resolves hardware, software, and computer operations issues; customizes software settings and supports users with limited virtual machine and content management system needs.
• Evaluates the operational impact of new hardware and software products before implementation and monitors computer operations software following deployment.
• Develops, tests, implements, and maintains operations software programs and related report distribution, forms, and archival processes.
• Provides technical assistance and guidance to agency staff, coworkers, and customers regarding the installation and operation of new, existing, or upgraded hardware and software products.
• Schedules and coordinates customer training on the proper use and operation of new, existing, or upgraded hardware and software products.
• Performs site inspections and preventive maintenance to identify equipment or configuration issues.
• Maintains user accounts, identifiers, permissions, and authorizations in accordance with applicable federal and state requirements.
• Monitors system performance and distributes or manages client software through the network.

Problem and Change Management

• Documents operational problems, incidents, service activities, and configuration changes in the appropriate problem, work, and change management systems.
• Researches and resolves operational, problem management, and change management issues and prepares supporting documentation.

General

• Provides on-call and after-hours technical support when required.
• Consults with clients on technical issues and serves as a liaison among agency staff, State Network personnel, contractors, vendors, and customers regarding available, requested, and delivered services.
• Collects, analyzes, and summarizes system operations data and prepares technical documentation, project status reports, and other records supporting automation activities.
• Plans and prioritizes daily work independently and may assign, coordinate, mentor, lead, or review the work of other technical or analyst employees, agency staff, or contractors.
• Participates in planning, problem determination, and resolution activities and provides the technical interface between operations personnel and clients.
• Maintains adequate inventories of network and system equipment, materials, and supplies.
• Coordinatse the pickup, delivery, receipt, and acceptance of vendor-provided equipment, materials, and supplies.
• Maintains technical proficiency through training, workshops, conferences, professional literature, and collaboration with peers and technical experts; shares relevant information and best practices with others.

Starting hourly pay rate is $25.785.

Requirements / Qualifications

• Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis or post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

Other

• Background/motor vehicle check will be required.
• Must have a valid driver's license.
• The Nebraska Military Department does not sponsor or transfer non-immigrant work visas for our positions.

Knowledge Skills and Abilities

• Knowledge of network planning, design and evaluation.
• Skill in developing and implementing solutions to problems; operations analysis; identification of key causes; and system evaluation
• Ability to communicate information to other electronically, telephonically, on paper and in person; read, understand and listen to communications from others.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total