IT Support Analyst — Windows/macOS, AV & Security

Socket.dev; Kennett Square (Chester County); On-site; USD 55,000 - 75,000; Full time

Job summary

Longwood Gardens seeks a full-time Technical Support Analyst to join its Information Technology team. You will provide on-site, day-to-day technical support to end users, troubleshoot hardware and software issues, and manage tickets to meet service levels.

The ideal candidate will have a bachelor’s degree (preferred) or an associate’s with 2–4 years of experience, plus proficiency in Windows, macOS, Microsoft 365, Teams and SharePoint.

Qualifications

• A bachelor’s degree in a technology related field is preferred or an associate’s degree with two to four years of experience in a technical support role.
• Proficiency with Microsoft Windows and macOS operating systems, Microsoft 365, Teams, SharePoint.
• Demonstrated experience troubleshooting and resolving a range of hardware and software issues.

Responsibilities

• Troubleshooting, diagnosing, and resolving hardware, software, and peripheral issues, escalating complex incidents to Tier 2/3 support as needed
• Deploying, configure, upgrading, and supporting Windows and macOS workstations
• Installing, relocating, and maintaining IT equipment across multiple campus locations
• Configuring, troubleshooting, and supporting video conferencing and audiovisual systems
• Providing backup support for daily IT operations, including troubleshooting core infrastructure services
• Evaluating and remediating endpoint cybersecurity issues, including malware and security compliance
• Managing support tickets, prioritizing workloads to meet service level expectations
• Delivering technical support independently while maintaining excellent customer service

Skills

Windows

macOS

Microsoft 365

Teams

SharePoint

Troubleshooting

Customer service

Ticket management

Education

Bachelor’s degree in technology field

Associate’s degree with 2–4 years experience

Tools

Microsoft Windows

macOS

Job description

Longwood Gardens seeks a full-time Technical Support Analyst to join its Information Technology team. You will provide on-site, day-to-day technical support to end users, troubleshoot hardware and software issues, and manage tickets to meet service levels.

The ideal candidate will have a bachelor’s degree (preferred) or an associate’s with 2–4 years of experience, plus proficiency in Windows, macOS, Microsoft 365, Teams and SharePoint.