IT Support Analyst — Tier 1 for Enterprise Apps

CAMPERS INN INC

Jacksonville (FL)

Sur place

USD 52 000 - 70 000

Plein temps

Il y a 4 jours

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Résumé du poste

Campers Inn RV is seeking an IT Support Analyst to provide Tier 1 IT support for enterprise applications and reporting across corporate, regional, and store locations in Jacksonville, FL. You will triage requests, diagnose issues, and work with Tier 2/3 teams to resolve complex problems while maintaining strong user communications.

The role requires hands-on experience with Microsoft 365, SharePoint, Power BI, Power Apps, and Power Automate, plus the ability to operate in a multi-location retail

Qualifications

2+ years of IT support or help desk experience
Experience with IT ticketing/service desk systems
Proficient in Microsoft 365, Teams, and SharePoint
Power BI experience required; Power Apps/Power Automate preferred

Responsabilités

Provide Tier 1 IT support for enterprise applications and reporting across corporate, regional, and store locations
Triage incoming support requests to determine priority, category, and the appropriate resolver group
Diagnose, research, and resolve support requests within established SLAs
Document support requests, resolutions, and processes, and maintain knowledge base articles

Connaissances

Team player

Communication skills

Problem solving

Self-motivated

Multi-tasking

Independent worker

Customer service

Outils

Microsoft Office

Microsoft Teams

Microsoft SharePoint

Power BI

Power Apps

Power Automate

Entra ID

Intune

Description du poste

The role requires hands-on experience with Microsoft 365, SharePoint, Power BI, Power Apps, and Power Automate, plus the ability to operate in a multi-location retail

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