Application Support Analyst I - Tier 2/3 Troubleshooting

Ollie's Bargain Outlet, Inc.; Harrisburg (Dauphin County); On-site; USD 60,000 - 85,000; Full time

Job summary

Ollie's Bargain Outlet, Inc. is seeking an Application Support Analyst I to provide technical and functional support for business applications, ensuring optimal performance and user satisfaction across store systems.

You will troubleshoot incidents, perform root-cause analysis, assist with configurations and testing, and collaborate with development teams to implement fixes while following ITIL and security policies.

Qualifications

• Bachelor's degree or higher from an accredited university or equivalent experience.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Monitor, troubleshoot, and resolve application-related incidents and service requests.
• Provide Tier 2/3 support for business-critical applications.
• Collaborate with developers and vendors to address bugs, patches, and upgrades.
• Perform root cause analysis and implement preventive measures.
• Maintain application documentation, including configuration and support procedures.
• Assist with application deployments, testing, and change management processes.
• Ensure compliance with security and data protection standards.
• Provide training and guidance to end-users as needed.

Skills

SQL

Scripting

Troubleshooting tools

ITIL processes

Ticketing systems

Analytical thinking

Communication skills

Education

Bachelor's degree or higher

Tools

Ticketing systems

SQL tooling

Monitoring tools

Job description

Ollie's Bargain Outlet, Inc. is seeking an Application Support Analyst I to provide technical and functional support for business applications, ensuring optimal performance and user satisfaction across store systems.

You will troubleshoot incidents, perform root-cause analysis, assist with configurations and testing, and collaborate with development teams to implement fixes while following ITIL and security policies.