IT Support Analyst - ON SITE IN OMAHA, NE

Plum Market Corporation; Omaha (NE); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Plum Market Corporation in Omaha, NE is seeking an IT Support Analyst for an on-site role at Eppley Airfield. You will maintain POS data, support Toast systems, and ensure reliable technology for daily operations in a fast-paced airport setting.

The ideal candidate has 2–3 years in IT/help desk, strong troubleshooting skills, and experience with Windows, Office 365, and SharePoint. This role requires strong customer service, attention to detail, and collaboration with local and remote teams.

Qualifications

• 2–3 years of IT or Help Desk experience.
• Toast POS experience.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Experience administering Microsoft 365 user accounts and permissions.
• Familiarity with SharePoint administration.
• Excellent problem-solving and communication skills.

Responsibilities

• Maintain and manage data within Toast POS systems, including item maintenance and updates.
• Serve as the primary point of contact with Toast Support to troubleshoot issues and coordinate resolutions.
• Set up and configure workstations, computers, monitors, printers, and other peripherals.
• Configure company-issued mobile devices and provide ongoing troubleshooting and support.
• Install, configure, and maintain software applications.
• Create and manage user accounts and permissions in Microsoft Office 365.
• Configure and maintain SharePoint sites to support operational needs.
• Assist with basic network troubleshooting and connectivity issues.
• Maintain records of technology assets, repairs, replacements, and system changes.
• Use the internal ticketing system to track and resolve requests.
• Diagnose and resolve routine hardware, software, and system issues.
• Collaborate with IT support teams to ensure consistent tech support across locations.
• Identify opportunities to improve processes through technology.

Skills

Analytical skills

Troubleshooting

Communication skills

Attention to detail

Multitasking

Tools

Toast POS

Windows OS

Microsoft Office 365

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Analyst - ON SITE IN OMAHA, NE

Full Time Salary Plum Market - Eppley Airfield, Omaha, NE, US

3 days ago Requisition ID: 1079

Salary Range: $45,000.00 To $55,000.00 Annually

IT Support Analyst - Plum Market Food Service - Eppley Airfield
Full-Time | Exempt

About the Role: The IT Analyst at Plum Market Food Service - Eppley Airfield is responsible for supporting the organization's technology infrastructure through Point of Sale (POS) system administration, hardware and software support, user account management, and technical troubleshooting. This role focuses heavily on maintaining accurate POS data, providing first-level technical support, and ensuring team members have the technology resources needed to support daily operations. The ideal candidate is analytical, detail-oriented, and committed to delivering exceptional guest service while maintaining reliable technology systems in a fast-paced airport environment.

What you will do:

• Maintain and manage data within Point of Sale (Toast) systems, including item maintenance and updates.
• Serve as the primary point of contact with Toast Support to troubleshoot issues and coordinate resolutions.
• Set up and configure workstations, computers, monitors, printers, and other peripheral devices.
• Configure company-issued mobile devices and provide ongoing troubleshooting and support.
• Install, configure, and maintain software applications.
• Create, maintain, and manage user accounts and permissions within Microsoft Office 365.
• Configure, organize, and maintain SharePoint sites to support operational needs.
• Assist with basic network troubleshooting and connectivity issues.
• Maintain accurate records of technology assets, repairs, replacements, and system changes.
• Utilize the company's internal ticketing system to track and resolve technical support requests.
• Diagnose and resolve routine hardware, software, and system issues in a timely manner.
• Collaborate with the corporate IT support team and other departments to ensure consistent technology support across locations.
• Recommend process improvements and identify opportunities to increase efficiency through technology.

What you will bring:

• 2-3 years of experience in Information Technology, Help Desk Support, or a related technical role.
• Experience working with Point of Sale systems, preferably Toast.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience administering Microsoft Office 365 user accounts and permissions.
• Familiarity with SharePoint administration and collaboration tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills with strong attention to detail and data accuracy.
• Ability to efficiently manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a customer-service mindset.
• Ability to learn new technologies and adapt to multiple software platforms.
• Experience maintaining IT asset inventories and documentation is preferred.
• Must be dependable, adaptable, and able to work collaboratively with both local and remote support teams.
• Must pass an airport federal background check and qualify for airport badging.