IT Support & Systems Analyst — End-User Champion

Access Search, Inc.; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Access Search, Inc. is seeking an IT Support & Systems Analyst to keep our staff productive with reliable tools, systems, and support.

Based in Chicago, IL, this role partners with accounting, finance, and admin teams to resolve technology issues quickly. You will provide frontline support via phone, email, and remote tools, manage user accounts in Active Directory, deploy devices, and assist with Microsoft 365 and security updates.

Qualifications

• 2+ years in IT support or help desk.
• Experience supporting end users in a professional office environment.
• Experience with Windows and Microsoft 365.
• Experience managing user accounts and permissions in Active Directory or similar.
• Familiarity with networking concepts (DNS/DHCP/VPN).
• Strong communication and customer service mindset.

Responsibilities

• Provide prompt technical support to employees via phone, email, and remote tools.
• Troubleshoot desktops, laptops, mobile devices, printers, and business apps.
• Support Microsoft 365 tech stack: Outlook, Teams, OneDrive, SharePoint, Word, Excel.
• Provision, configure, deploy, and maintain workstations and mobile devices.
• Manage user accounts, access requests, permissions, onboarding/offboarding.
• Document support requests and procedures for knowledge sharing.
• Collaborate with accounting/finance/admin teams to resolve tech issues.
• Assist with software deployments, hardware refreshes, system upgrades.
• Support routine maintenance, patches, and security updates.
• Monitor assets and inventory; escalate when needed.
• Participate in after-hours support rotation and special projects.

Skills

Windows OS

Microsoft 365

Active Directory

Networking fundamentals

Customer service

Troubleshooting

Education

Associate degree in Information Technology or related field

Tools

Intune

Azure AD

Entra ID

Endpoint management

ITSM platforms

Job description

Access Search, Inc. is seeking an IT Support & Systems Analyst to keep our staff productive with reliable tools, systems, and support.

Based in Chicago, IL, this role partners with accounting, finance, and admin teams to resolve technology issues quickly. You will provide frontline support via phone, email, and remote tools, manage user accounts in Active Directory, deploy devices, and assist with Microsoft 365 and security updates.