IT Support Analyst II — Elevate End-User Tech

Sigma Technologies, Ltd.

Perrysburg (OH)

On-site

USD 60,000 - 75,000

Full time

3 days ago

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Job summary

Sigma Technologies is seeking an IT Technical Support Analyst II for the Perrysburg, OH home office. You will diagnose and resolve IT-related issues, install, troubleshoot, and repair computer systems, and provide frontline support to internal users.

The role emphasizes collaboration, documentation, and timely problem resolution. The ideal candidate has an associate degree in IT or related field and 7+ years of experience, with strong communication skills and familiarity with networking, cloud

Qualifications

Education: Associate degree in Information Technology, Computer Science or related field, or equivalent combo of education and experience.
Experience: 7+ years supporting information technology services.
Excellent written and verbal communication skills.
Ability to work collaboratively in a team environment.

Responsibilities

Provide timely and professional technical support to end-users via phone, email, chat or in-person.
Assist users with hardware and software issues, troubleshooting problems to resolution.
Document and track issues in Help Desk systems with accurate information.
Maintain documentation of IT infrastructure and troubleshooting procedures.
Support, configure, maintain and upgrade corporate networks and servers as needed.