Onsite IT Help Desk Analyst II

Sigma Technologies; Perrysburg Township (OH); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Sigma Technologies is seeking an IT Technical Support Analyst II to join our on-site team at our Perrysburg, OH office. The role focuses on frontline IT support, hardware/software troubleshooting, and onboarding new hires, with responsibilities spanning incident resolution, asset management, and documentation.

The candidate should have an Associate degree in IT/CS or equivalent experience, plus 7+ years in IT support and solid communication, problem-solving, and teamwork skills.

Qualifikationen

• Bachelor-level education is not required if experience complements it.
• Strong communication and problem-solving abilities are essential.
• Ability to work independently and in a team environment.

Aufgaben

• Provide frontline IT support to internal users via phone, email, chat, or in person.
• Install, troubleshoot, and repair computer systems, hardware, and peripherals.
• Setup new hires and maintain documentation of IT infrastructure and procedures.
• Escalate issues to appropriate teams to achieve timely resolutions.
• Maintain servers, networks, assets, licensing, and security updates.
• Produce clear technical documentation for future reference.

Kenntnisse

IT support experience

Communication skills

Microsoft Office

Analytical thinking

Team collaboration

Ausbildung

Associate degree in IT/CS

Jobbeschreibung

Sigma Technologies is seeking an IT Technical Support Analyst II to join our on-site team at our Perrysburg, OH office. The role focuses on frontline IT support, hardware/software troubleshooting, and onboarding new hires, with responsibilities spanning incident resolution, asset management, and documentation.

The candidate should have an Associate degree in IT/CS or equivalent experience, plus 7+ years in IT support and solid communication, problem-solving, and teamwork skills.