IT Support Analyst — 24/7 Onsite Tech Support (Space)

Trueanomalyinc; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

PTO and holidays

401K

Parental Leave

Job summary

True Anomaly is seeking an experienced IT Support Analyst to join our growing team onsite. The role covers Tier 1 & 2 troubleshooting, maintaining and supporting computer systems, networks, and hardware, requiring strong problem-solving, attention to detail, and the ability to work under pressure.

You will handle incident requests through multiple channels, document resolutions in Jira/Confluence, and participate in a 24/7 on-call rotation to ensure mission readiness.

Qualifications

• Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications).
• Minimum 3+ years of experience in IT support or end‑user desktop support.
• Strong knowledge of computer systems, networks, and hardware.
• Excellent troubleshooting and problem‑solving skills.
• Proficient in Bash/Shell scripting.
• Demonstrated proficiency with Windows and Mac OS.
• Demonstrated proficiency with MDM tools (Intune, JAMF, BigFix).
• Experience with remote support tools and technologies.
• Experience with cloud‑based technologies and services (e.g., Azure).
• Developing recommendations for procedures to prevent problems.
• Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
• Experience with Cisco networking equipment
• Automation of basic tasks using Bash/Shell/Python scripts

Responsibilities

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix) and in-person interactions.
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Install, configure, and maintain computer systems, networks, and hardware.
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
• Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Participate in demanding on‑call rotations to provide IT/Technical support 24/7.
• This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on‑call rotation to support the mission.

Skills

IT support

Windows

Mac OS

Troubleshooting

Bash scripting

Remote support

Azure

Cisco networking

On-call

Automation

Education

Bachelor's Degree

Industry certifications

Tools

Jira

Confluence

Intune

JAMF

BigFix

O365

Job description

True Anomaly is seeking an experienced IT Support Analyst to join our growing team onsite. The role covers Tier 1 & 2 troubleshooting, maintaining and supporting computer systems, networks, and hardware, requiring strong problem-solving, attention to detail, and the ability to work under pressure.

You will handle incident requests through multiple channels, document resolutions in Jira/Confluence, and participate in a 24/7 on-call rotation to ensure mission readiness.