Onsite IT Support Engineer - 24/7 Team (Aurora)

Socket.dev; Aurora (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

Job summary

Aftermath Services in Aurora, IL is seeking an IT Support Engineer to be the first point of contact for computer-related concerns. You will maintain workstations, printers, iPhones, and other devices, and manage AD/Office 365 accounts to keep users productive.

This on-site role requires strong customer service and the ability to document systems and processes for ongoing support, with on-call periods and a commitment to reliable, 24/7 service for a fast-growing bio-remediation company.

Qualifications

• Bachelor’s degree or equivalent in CS, IT, or programming field.
• 3 years’ experience helping people with computer problems, both in-person and remote.
• Great customer service – desire to help and interact with users.
• Helpful demeanor – help, teach, train and share best practices.
• Acute attention to detail to set up and document systems consistently and thoroughly.
• Experience with Microsoft products: Server 2016/2019, Win 11, Office 365.
• History working with cabling, patch panels, punch downs, Ethernet, racks, air conditioning, power.
• Ability to develop and communicate daily strategies and plans.
• Is accustomed to the always available nature of small business IT in a 24/7 service organization.

Responsibilities

• Act as the initial point of contact for computer related concerns.
• Make sure workstations and applications work well in the field and home office.
• Maintain and configure computers, printers, iPhones and other devices.
• Archive, image, ship and recover technology equipment.
• Manage Active Directory, Office 365 and other accounts.
• Manage network devices including switches, modems, and phone system.
• Physically install cubicle hardware, mounting brackets and other miscellaneous devices.
• Be a go-to technical resource for the company.
• Create documentation and conduct training for end users.

Skills

Customer service

Troubleshooting

Documentation

Communication

Education

Bachelor’s degree or equivalent in CS/IT

Tools

Active Directory

Office 365

Windows 11

Server 2016/2019

Job description

Aftermath Services in Aurora, IL is seeking an IT Support Engineer to be the first point of contact for computer-related concerns. You will maintain workstations, printers, iPhones, and other devices, and manage AD/Office 365 accounts to keep users productive.

This on-site role requires strong customer service and the ability to document systems and processes for ongoing support, with on-call periods and a commitment to reliable, 24/7 service for a fast-growing bio-remediation company.