IT Support Analyst

Trueanomalyinc; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

PTO and holidays

401K

Parental Leave

Job summary

True Anomaly is seeking an experienced IT Support Analyst to join our growing team onsite. The role covers Tier 1 & 2 troubleshooting, maintaining and supporting computer systems, networks, and hardware, requiring strong problem-solving, attention to detail, and the ability to work under pressure.

You will handle incident requests through multiple channels, document resolutions in Jira/Confluence, and participate in a 24/7 on-call rotation to ensure mission readiness.

Qualifications

• Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications).
• Minimum 3+ years of experience in IT support or end‑user desktop support.
• Strong knowledge of computer systems, networks, and hardware.
• Excellent troubleshooting and problem‑solving skills.
• Proficient in Bash/Shell scripting.
• Demonstrated proficiency with Windows and Mac OS.
• Demonstrated proficiency with MDM tools (Intune, JAMF, BigFix).
• Experience with remote support tools and technologies.
• Experience with cloud‑based technologies and services (e.g., Azure).
• Developing recommendations for procedures to prevent problems.
• Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
• Experience with Cisco networking equipment
• Automation of basic tasks using Bash/Shell/Python scripts

Responsibilities

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix) and in-person interactions.
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Install, configure, and maintain computer systems, networks, and hardware.
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
• Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Participate in demanding on‑call rotations to provide IT/Technical support 24/7.
• This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on‑call rotation to support the mission.

Skills

IT support

Windows

Mac OS

Troubleshooting

Bash scripting

Remote support

Azure

Cisco networking

On-call

Automation

Education

Bachelor's Degree

Industry certifications

Tools

Jira

Confluence

Intune

JAMF

BigFix

O365

Job description

"

OUR MISSION

True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors—enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.

OUR VALUES

• Be the offset. We create asymmetric advantages with creativity and ingenuity.
• What would it take? We challenge assumptions to deliver ambitious results.
• It’s the people. Our team is our competitive advantage and we are better together.

YOUR MISSION

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.

RESPONSIBILITIES

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix) and in-person interactions.
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Install, configure, and maintain computer systems, networks, and hardware.
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
• Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Participate in demanding on‑call rotations to provide IT/Technical support 24/7.
• This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on‑call rotation to support the mission.

QUALIFICATIONS

• Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
• Minimum 3+ years of experience in IT support or end‑user desktop support
• Strong knowledge of computer systems, networks, and hardware
• Excellent troubleshooting and problem‑solving skills
• Proficient in Bash/Shell scripting
• Demonstrated proficiency with Windows and Mac OS
• Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
• Experience with remote support tools and technologies
• Experience with cloud‑based technologies and services (e.g., Azure)
• Developing recommendations for procedures to prevent problems.
• Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
• Experience with Cisco networking equipment
• Experience with Automations of basic tasks using Bash/Shell/Python scripts

COMPENSATION

• Base Salary: $70,000-$95,000

• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, location, and experience.

ADDITIONAL REQUIREMENTS

• Ability to maintain or obtain TS/SCI clearance
• Work Location—this role will be fully onsite at our new Long Beach facility.
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

"