IT Support Analyst

TEK Systems; Merrill (IA); On-site; USD 28,000 - 34,000; Full time

Job summary

TEK Systems is seeking an experienced IT Support Analyst to provide hands-on desktop and end-user support across a professional enterprise environment in Merrill, WI. You will troubleshoot hardware and software issues and manage IT assets to ensure employees have the technology they need.

The role requires 3+ years of desktop support, Windows 10/11, Microsoft 365, Outlook, Active Directory, and SCCM experience.

Qualifications

• 3+ years of desktop support, help desk, or endpoint computing experience.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365, Outlook, and other Office applications.
• Working knowledge of Active Directory administration.
• Experience with endpoint management tools such as SCCM.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Strong problem-solving and analytical abilities.

Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, printers, and other end-user technologies
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Deliver second-level technical support for users experiencing technology-related problems
• Fulfill end-user service requests, including installations, moves, adds, and changes (IMACs)
• Deploy, configure, and maintain Windows-based devices and peripherals
• Support Microsoft 365 applications, including Outlook and Office products
• Manage user accounts and permissions within Active Directory
• Utilize SCCM and other endpoint management tools to support device deployments and maintenance
• Track incidents, service requests, resolutions, and project work through established support processes
• Assist with inventory tracking, device lifecycle management, and other IT asset management functions
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders
• Document resolutions and contribute to knowledge-sharing initiatives across the IT team

Skills

Desktop support

Microsoft 365

Outlook

Active Directory

Windows 10/11

Customer service

Troubleshooting

End-user support

Education

Associate degree in IT

Equivalent professional experience

Tools

SCCM

Office 365

Job description

We're seeking an experienced IT Support Analyst to support end users across a professional enterprise environment. This role is responsible for providing hands-on technical support, troubleshooting hardware and software issues, managing IT assets, and ensuring employees have the technology they need to be successful.

The ideal candidate brings strong desktop support experience, excellent customer service skills, and the ability to troubleshoot a wide variety of end-user technology issues. This position offers the opportunity to work with modern endpoint technologies while supporting critical business operations in a fast-paced environment.

Key Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, printers, and other end-user technologies
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Deliver second-level technical support for users experiencing technology-related problems
• Fulfill end-user service requests, including installations, moves, adds, and changes (IMACs)
• Deploy, configure, and maintain Windows-based devices and peripherals
• Support Microsoft 365 applications, including Outlook and Office products
• Manage user accounts and permissions within Active Directory
• Utilize SCCM and other endpoint management tools to support device deployments and maintenance
• Track incidents, service requests, resolutions, and project work through established support processes
• Assist with inventory tracking, device lifecycle management, and other IT asset management functions
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders
• Document resolutions and contribute to knowledge-sharing initiatives across the IT team

Required Qualifications

• 3+ years of desktop support, help desk, or endpoint computing experience
• Experience supporting Windows 10/11 environments
• Strong troubleshooting skills across hardware, software, and end-user technology
• Experience supporting Microsoft 365, Outlook, and other Office applications
• Working knowledge of Active Directory administration
• Experience with endpoint management tools such as SCCM
• Excellent customer service and communication skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Strong problem-solving and analytical abilities

Preferred Qualifications

• Associate degree in Information Technology or a related field, or equivalent professional experience
• Experience with IT asset management processes and inventory tracking
• Previous experience within the insurance or financial services industry
• Experience supporting device deployments, upgrades, and refresh initiatives

Job Type & Location

This is a Contract to Hire position based out of Merrill, WI.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Merrill,WI.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.