IT SUPPORT ANALYST

VigorCare Pediatric Services; Detroit (MI); On-site; USD 48,000 - 62,000; Full time

Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to provide frontline technical assistance to staff in Detroit. The role focuses on hardware, software, and network issues, with responsibilities to install and maintain systems and ensure security.

You will train users, collaborate with IT teammates, and adapt to new technologies as the company grows. The ideal candidate has a bachelor’s degree in IT or related field and 2+ years in IT support, plus strong problem-solving, Windows and

Qualifications

• Bachelor’s degree in IT or related field.
• 2+ years of IT support experience.
• Strong knowledge of computer systems, networks, and software.
• Experience with Windows and Mac operating systems.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and in a team environment.
• Excellent communication and customer service skills.
• Certifications such as CompTIA A+, Network+, or MCSA are a plus.

Responsibilities

• Provide technical support to employees for hardware, software, and network related issues
• Install, configure, and maintain computer systems and applications
• Monitor and maintain network and system security
• Train employees on new technology systems and processes
• Collaborate with IT team members to implement new technology solutions
• Stay up-to-date with industry trends and advancements in technology

Skills

Windows OS

Mac OS

Troubleshooting

Customer service

Team collaboration

Independent work

Education

Bachelor's degree in Information Technology or related field

Job description

The IT Support Analyst will be responsible for providing technical support and assistance to our employees, ensuring that our technology systems and processes are running smoothly. The ideal candidate will have a strong understanding of IT systems and be able to troubleshoot and resolve technical issues in a timely manner. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities:

• Provide technical support to employees for hardware, software, and network related issues
• Install, configure, and maintain computer systems and applications
• Monitor and maintain network and system security
• Train employees on new technology systems and processes
• Collaborate with other IT team members to implement new technology solutions
• Stay up-to-date with industry trends and advancements in technology

Qualifications:

• Bachelor's degree in Information Technology or related field
• 2+ years of experience in an IT support role
• Strong technical knowledge of computer systems, networks, and software
• Experience with Windows and Mac operating systems
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and in a team environment
• Excellent communication and customer service skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus