IT SUPPORT ANALYST

VigorCare Pediatric Services; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to provide technical assistance and maintain IT infrastructure. You will handle hardware, software, and network issues, install and configure systems, and ensure data security with backups.

The role requires a Bachelor’s degree in CS/IT and at least 2 years of IT support experience. Strong communication and teamwork are essential in this fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Minimum of 2 years of experience in a similar IT support role.
• Strong knowledge of computer systems, networks, and peripherals.
• Experience with Windows and Mac operating systems.
• Familiarity with network security and data backup procedures.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Monitor and maintain network and server systems to ensure smooth operations.
• Troubleshoot and resolve network and server related issues.
• Maintain and update IT documentation and inventory.
• Collaborate with other IT team members to implement new technology and improve existing systems.
• Conduct regular system backups and ensure data security and disaster recovery procedures.
• Train employees on how to use various software and systems effectively.
• Stay updated with the latest technology trends and make recommendations for improvements.
• Adhere to company policies and procedures related to IT security and data protection.

Skills

IT support

Troubleshooting

Networking

Problem solving

Communication

Teamwork

Documentation

Backup procedures

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Windows OS

Mac OS

Microsoft Office Suite

Job description

We are seeking a highly motivated and skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support and troubleshooting assistance to our employees. You will also be responsible for maintaining and improving our IT infrastructure to ensure smooth operations.

Key Responsibilities:

• Provide technical support and troubleshooting assistance to employees on various IT related issues such as hardware, software, and network problems
• Install, configure, and maintain computer systems, software, and peripherals
• Monitor and maintain network and server systems to ensure smooth operations
• Troubleshoot and resolve network and server related issues
• Maintain and update IT documentation and inventory
• Collaborate with other IT team members to implement new technology and improve existing systems
• Conduct regular system backups and ensure data security and disaster recovery procedures are in place
• Train employees on how to use various software and systems effectively
• Stay updated with the latest technology trends and make recommendations for improvements
• Adhere to company policies and procedures related to IT security and data protection

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a similar role
• Strong technical knowledge of computer systems, networks, and peripherals
• Experience with Windows and Mac operating systems
• Knowledge of Microsoft Office Suite and other commonly used software programs
• Familiarity with network security and data backup procedures
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Attention to detail and ability to prioritize tasks effectively
• Willingness to learn and adapt to new technologies and processes