IT SUPPORT ANALYST

VigorCare Pediatric Services; Baltimore (MD); On-site; USD 60,000 - 76,000; Full time

Job summary

VigorCare Pediatric Services in Baltimore, MD, seeks an experienced IT Support Analyst to join our team and support staff and clients with hardware, software, and network issues.

You will maintain systems, manage help desk requests, and collaborate on new IT initiatives, with a focus on security and documentation. This role requires strong communication skills and a customer-service mindset.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Minimum of 2 years IT support experience.
• Experience with Windows and Mac operating systems, hardware/software troubleshooting, and networks.
• Strong knowledge of Microsoft Office and common business apps.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• IT certifications (e.g., CompTIA A+ or MCSA) are a plus.

Responsibilities

• Provide technical support to staff and clients, including troubleshooting hardware/software issues and resolving connectivity problems.
• Maintain and update computer systems and software for efficiency and security.
• Monitor and respond to IT help desk requests with timely solutions.
• Collaborate with IT team to implement new systems and technologies.
• Develop and maintain IT documentation and training materials.
• Stay up-to-date with IT trends to improve systems and processes.
• Assist with IT projects and initiatives as needed.

Skills

Problem-solving

Communication

Customer service

Independent work

Analytical skills

Adaptability

Education

Bachelor's degree in Computer Science or IT

Tools

Windows OS

Mac OS

Microsoft Office

Networking troubleshooting

Job description

We are seeking an experienced IT Support Analyst to join our team and provide technical support to our staff and clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for helping others.

Responsibilities

• Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems
• Maintain and update computer systems and software, ensuring they are running efficiently and securely
• Monitor and respond to IT help desk requests, providing timely and effective solutions
• Collaborate with other IT team members to implement new systems and technologies
• Develop and maintain IT documentation, including user guides and training materials
• Stay up-to-date with the latest IT trends and advancements to continuously improve our systems and processes
• Assist with IT projects and initiatives as needed

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in IT support
• Experience with Windows and Mac operating systems, hardware and software troubleshooting, and network connectivity
• Strong knowledge of Microsoft Office Suite and other common business applications
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Flexible and adaptable to changing priorities and deadlines
• Strong problem-solving and analytical skills
• IT certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), are a plus