IT SUPPORT ANALYST

VigorCare Pediatric Services; Boise (ID); On-site; USD 50,000 - 68,000; Full time

Job summary

VigorCare Pediatric Services seeks an IT Support Analyst to deliver technical support for computer hardware, software, and networks. You will work with the IT team to keep systems running smoothly, assist with new technology implementations, and document IT processes.

The role requires troubleshooting, strong problem-solving, and the ability to train end-users while staying current with industry trends.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Strong knowledge of computer hardware, software, and network systems.
• Experience with Windows and Mac operating systems.
• Knowledge of Active Directory, Microsoft Office Suite, and other business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Must be able to handle multiple tasks and prioritize effectively.

Responsibilities

• Install, configure, and maintain computer systems and applications.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Monitor and maintain the organization's network and server infrastructure.
• Assist with the implementation of new technology and systems.
• Create and maintain documentation for IT processes and procedures.
• Collaborate with the IT team to identify and implement solutions to improve system performance and efficiency.
• Provide training and support to end-users on new and existing technology.
• Stay up-to-date with the latest technology trends and advancements in the industry.

Skills

Computer hardware

Software systems

Network systems

Windows OS

Mac OS

Active Directory

Microsoft Office

Troubleshooting

Communication

Interpersonal skills

Independent work

Multitasking

Education

Bachelor's degree in Information Technology or related field

Tools

Active Directory

Microsoft Office Suite

Other business applications

Job description

The IT Support Analyst will be responsible for providing technical support and troubleshooting for all computer hardware, software, and network related issues within the organization. This individual will work closely with the IT team to ensure the smooth operation of all IT systems and will play a critical role in maintaining the organization's technological infrastructure.

Key Responsibilities:

• - Install, configure, and maintain computer systems and applications.
• - Troubleshoot and resolve hardware and software issues in a timely manner.
• - Monitor and maintain the organization's network and server infrastructure.
• - Assist with the implementation of new technology and systems.
• - Create and maintain documentation for IT processes and procedures.
• - Collaborate with the IT team to identify and implement solutions to improve system performance and efficiency.
• - Provide training and support to end-users on new and existing technology.
• - Stay up-to-date with the latest technology trends and advancements in the industry.

Qualifications:

• - Bachelor's degree in Information Technology or related field.
• - Strong knowledge of computer hardware, software, and network systems.
• - Experience with Windows and Mac operating systems.
• - Knowledge of Active Directory, Microsoft Office Suite, and other business applications.
• - Excellent troubleshooting and problem-solving skills.
• - Strong communication and interpersonal skills.
• - Ability to work independently and in a team environment.
• - Must be able to handle multiple tasks and prioritize effectively.