Help Desk Analyst

Integra Connect; Fairlawn (OH); Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

401k with employer match

Paid Holidays and Floating Holiday

Job summary

Integra Connect is seeking a Help Desk support specialist for the Ohio office in Fairlawn. The role is hybrid, requiring in-office work 3 days per week from 8am to 5pm in Akron/Akron-area locations.

The ideal candidate will have 2–3 years of Help Desk experience, a BS/BA in IT or CS, and strong communication skills to assist employees, contractors, and occasionally customers with Microsoft applications and end-user technologies.

Qualifications

• 2-3 years of Help Desk experience or related support responsibilities.
• BS/BA in IT, CS, or a related field required.
• Knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Strong communication and customer service orientation.
• Ability to diagnose basic issues with minimal guidance.

Responsibilities

• Provide technical support for end users via phone, remote access or email.
• Triages issues and resolves or elevates to team members as needed.
• Create and maintain knowledge base articles in the ITSM.
• Maintain Help Desk coverage and support in the absence of colleagues.
• Participate in on-call rotation; approx. every 2-3 months.
• Assist with approvals for access requests and training materials.

Skills

Help desk experience

End-user support

Communication skills

Customer oriented

Problem diagnosis

Microsoft Office

Education

BS/BA in IT, CS, or related field

Tools

Microsoft Office

Remote support tools

Job description

Job Details

Job Location: Ohio Office - Fairlawn, OH 44333

Position Type: Full Time

Salary Range: $60,000.00 - $68,000.00 Salary

Job Category: Shared Services

Responsibilities

• Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.


• Provide technical support primarily over the phone, remote access or email.


• Triage issues and solve or elevate them as needed to other team members.


• Solicit approvals for access requests.


• Create and maintain training materials and how-to documents as knowledge base articles in the ITSM.


• Maintain Help Desk coverage and ensure others are available in their absence.


• On call rotation for weekend support; currently once every 2-3 months.


• This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week.

Qualifications

• 2-3 years of Help Desk experience or other customer supporting responsibilities.


• BS/BA in IT, CS, or similar field.


• Knowledge of Microsoft applications (i.e. Office, email).


• Solid understanding of computer systems, mobile devices, and other end-user technologies.


• Ability to diagnose and resolve basic technical issues with limited to no assistance.


• Strong communication skills.


• Customer oriented.


• Ability to work in a fast-paced environment.

Physical Requirements / Working Conditions

• Seated 6-8 hours per day.


• Effectively utilize keyboard and phone/headset.

Benefits

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire


• Paid Time Off


• 401k with employer match


• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Equal Opportunity Employer

Please note that the deadline for submitting applications is October 31, 2026. All applications must be received by this date to be considered.