System Administrator

netPolarity, Inc. (Saicon Consultants, Inc.); Austin (TX); On-site; USD 55,104 - 68,880; Full time

Job summary

A technology services provider in Austin is seeking a Mid-Senior level IT Support professional to manage technical issues and support IT asset life cycle. Key responsibilities include troubleshooting hardware and software problems, assisting staff, and developing operating procedures. Ideal candidates have strong English communication skills and proficiency in Windows and macOS systems, with experience in managing assets. The position offers a competitive hourly pay range of $40 to $50.

Qualifications

• Must be proficient in technical support for hardware and software.
• Ability to manage IT asset lifecycle efficiently.
• Experience in maintaining networks and telecommunication systems.

Responsibilities

• Provide day-to-day technical support for hardware and software issues.
• Assist in IT asset life cycle refresh process.
• Manage logistical aspects of laptop distribution.
• Develop and document standard operating procedures.
• Support in computer room and data center operations.

Skills

Excellent written and spoken English

Fully proficient with Windows and macOS

Extensive experience with Microsoft Excel

Working knowledge of iOS and Android

Understanding of PC hardware and troubleshooting

Ability to maintain effective relationships

Ability to communicate technical information

Ability to conduct training programs

Ability to multitask

High level of accountability

Tools

Microsoft Office Suite

SharePoint

Job description

Overview

Location: Austin, Texas metropolitan area. Base pay range: $40.00/hr - $50.00/hr.

Responsibilities

• Provide day-to-day technical support to local hands-on and remote employees for hardware, software, and networking issues on their laptops and mobile devices.
• Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.
• Assist in various IT functions such as hardware and software installations and rolling out new systems to end users/groups.
• Maintain passwords, data integrity and file system security.
• Manage logistical aspects of laptop and accessory distribution at the Austin, Texas location including asset management, inventory management, shipping and receipt of hardware.
• Retire and securely dispose of IT assets as needed.
• Develop, document, implement and communicate standard operating procedures and instructional guidelines for IT teams and end users.
• Participate in new software or hardware testing, including detailed technical feedback.
• Assist in maintenance of network equipment, phones, and teleconference equipment.
• Assist other teams within the Information Technology organization with the support of their projects, hardware and software.
• Assist in the support of the computer room and data center operations arena.

Qualifications

• Excellent written and spoken English.
• Fully proficient with Windows and macOS operating systems.
• Applicants familiar with the Microsoft Office Suite; extensive experience with Excel and SharePoint is a plus.
• Working knowledge of mobile operating systems (iOS and Android).
• Thorough understanding of PC computer hardware and efficient troubleshooting techniques.
• Ability to maintain effective relationships with colleagues and internal customers.
• Ability to communicate highly technical information to both technical and nontechnical personnel.
• Ability to conduct training programs designed to educate users about basic and specialized applications.
• Ability to multitask and transition quickly between multiple issues.
• High level of accountability and ability to lead initiatives from start to finish with minimal supervision.

Job details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Software Development